Skip to main content
Call 01334897644. St Andrews Dental Care, 2 Lockhart Pl, St Andrews KY16 9XB, United Kingdom

Privacy Notice

Privacy Notice

The practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR], the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.

The data controller is the practice owner, who is also the information Governance Lead and the Data Protection Officer.

This Privacy Notice is available on the practice website, at reception, by email by calling the practice.

St Andrews Dental Care

Telephone: 01334 897 644

info@Standrewsdentalcare.Co.Uk

St Andrews Dental Care, 2 Lockhart Pl, St Andrews KY16 9XB, United Kingdom

You will be asked to provide personal information when joining the practice. The purpose of us processing this data is to provide optimum health care to you.

The categories of data we process are:

  • Personal data for the purposes of staff and self-employed team member management
  • Personal data for the purposes of [direct mail/email/text/other] marketing
  • Special category data including health records for the purposes of the delivery of health care
  • Special category data including health records and details of criminal record checks for managing employees and contracted team members

We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared.

  • Personal data is stored in the EU whether in digital or hard copy format
  • Personal data is stored in the US in digital format when the data storage company is certified with the EU-US Privacy Shield
  • Personal data is obtained when a patient joins the practice, when a patient is referred to the practice and when a patient subscribes to an email list

The lawful basis for processing special category data such as patients’ and employees’ health data is:

  • Processing is necessary for the purposes of preventative or occupational medicine, for assessing the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services on the basis of Union or Member State law or a contract with a health professional

The lawful basis of processing personal data such as name, address, email or phone number is:

  • Consent of the data subject
  • Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract
  • [Other]

The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records in order to meet our legal requirements. The retention period for staff records is 6 years. The retention periods for other personal data is 2 years after it was last processed. Details of other retention periods are available in the Record Retention procedure available from the practice.

You have the following personal data rights:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure (clinical records must be retained for a certain time period)
  • The right to restrict processing
  • The right to data portability
  • The right to object

Further details of these rights can be seen in our Information Governance Procedures or at the Information Commissioner’s website. Here are some practical examples of your rights:

  • If you are a patient of the practice you have the right to withdraw consent for important notifications, newsletters, surveys or marketing. You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email or text. You have the right to obtain a free copy of your patient records within one month.
  • If you are not a patient of the practice you have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text.

We have carried out a Privacy Impact Assessment and you can request a copy from the details below. The details of how we ensure security of personal data is in our Security Risk Assessment and Information Governance Procedures.

Comments, suggestions and complaints

Please contact the practice for a comment, suggestion or a complaint about your data processing, We take complaints very seriously.

St Andrews Dental Care

Telephone: 01334 897 644

info@Standrewsdentalcare.Co.Uk

St Andrews Dental Care, 2 Lockhart Pl, St Andrews KY16 9XB, United Kingdom

If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.

Related practice procedures

You can also use these contact details to request copies of the following practice policies or procedures:

  • Data Protection and Information Security Policy, Consent Policy
  • Privacy Impact Assessment, Information Governance Procedures

Cookie And Privacy Policy

We are very delighted that you have shown interest in our enterprise. Data protection is of a particularly high priority for the management of the St Andrews Dental Care. The use of the Internet pages of the St Andrews Dental Care is possible without any indication of personal data; however, if a data subject wants to use special enterprise services via our website, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from the data subject.

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to the St Andrews Dental Care. By means of this data protection declaration, our enterprise would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.

As the controller, the St Andrews Dental Care has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every data subject is free to transfer personal data to us via alternative means, e.g. by telephone.

1. Definitions

The data protection declaration of the St Andrews Dental Care is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our data protection declaration should be legible and understandable for the general public, as well as our customers and business partners. To ensure this, we would like to first explain the terminology used.

In this data protection declaration, we use, inter alia, the following terms:

  • a) Personal data

    Personal data means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

  • b) Data subject

    Data subject is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing.

  • c) Processing

    Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

  • d) Restriction of processing

    Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.

  • e) Profiling

    Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

  • f) Pseudonymisation

    Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

  • g) Controller or controller responsible for the processing

    Controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

  • h) Processor

    Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

  • i) Recipient

    Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.

  • j) Third party

    Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

  • k) Consent

    Consent of the data subject is any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

2. Name and Address of the controller

Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:

St Andrews Dental Care

Telephone: 01334 897 644

info@Standrewsdentalcare.Co.Uk

St Andrews Dental Care, 2 Lockhart Pl, St Andrews KY16 9XB, United Kingdom

3. Cookies

The Internet pages of the St Andrews Dental Care use cookies. Cookies are text files that are stored in a computer system via an Internet browser.

Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the dats subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.

Through the use of cookies, the St Andrews Dental Care can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.

By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.

The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

If you take the opportunity to ‘share’ content with friends through social networks – such as Facebook and Twitter – you may be sent cookies from these websites. We don’t control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

FURTHER INFORMATION ABOUT COOKIES

If you’d like to learn more about cookies in general and how to manage them, aboutcookies.org (opens in a new window). If you’d like to opt out of cookies, please go to the Network Advertising Initiative website (opens in a new window).

Please note that we’re not responsible for the content of external websites.

How we use cookies

The list below shows all of the cookies that are set by this website and the third-party services we use. If you have any queries about these cookies or would like more information about them.

First-party cookies (cookies set by us)

These are cookies set by this website. Some are necessary to the functionality of the site, others provide information to us that we analyse to monitor and improve the site. These first-party cookies do not store or collect any personal information or anything that makes you personally identifiable to us. Typically, the cookies generate a random, unique number to store information about a user.

First-party cookies (cookies set by us)
Name of cookie Type of cookie Expiry period Reason for use of cookie Description
chcookie Persistent cookie 2 months Analytics Used to improve our understanding of how people use our website and services, through web analytics
_pk_id.1.fc5d Persistent cookie 2 years Analytics Used to improve our understanding of how people use our website and services, through web analytics
_pk_ses.1.fc5d Session cookie Analytics Used to improve our understanding of how people use our website and services, through web analytics
ch_session Session cookie At end of session Strictly necessary Used to manage the items stored in your shopping basket or your progress through filing transactions
PIWIK_SESSID Session cookie Analytics Used to improve our understanding of how people use our website and services, through web analytics
Transaction Persistent cookie 1 day Your visit WebFiling uses a cookie which remembers which service within WebFiling was being carried out in the event of a session timeout
chwebcheck Persistent cookie 1 year Your visit WebCHeck uses a cookie which remembers the user for subsequent visits. The user is given the choice to explicitly allow this during login
ch_survey Persistent cookie 1 year Your visit Companies House website occasionally runs surveys which use a cookie which remembers if the user has a) chosen to not take part in the survey, or b) has already taken part in the survey.
survey_ch Persistent 28 days Your visit Companies House website occasionally runs
cookie surveys which use a cookie which remembers if the user has a) chosen to not take part in the survey, or b) has already taken part in the survey.
chwebsite_survey Persistent cookie 7 days Your visit Companies House website occasionally runs surveys which use a cookie which remembers if the user has a) chosen to not take part in the survey, or b) has already taken part in the survey.

Third-party cookies (cookies set by other websites through this site)

We want to provide interesting and engaging content on our website. On a number of pages we use ‘plug ins’ or embedded media. For example, we embed YouTube videos and Google Maps in many pages. The suppliers of these services may also set cookies on your device when you visit the pages where we have used this type of content. These are known as ‘third-party’ cookies.

Third-party cookies (cookies set by other websites through this site)
Name of cookie Type of cookie Expiry period Reason for use of cookie Description
NID Persistent cookie 6 months Media This cookie is set by Google Maps when you visit any of our pages which includes an embedded Google Map
PREF Persistent cookie 2 years Media This cookie is set by Google Maps when you visit any of our pages which includes an embedded Google Map
testcookie Session cookie Media This cookie is set by Google Maps when you visit any of our pages which includes an embedded Google Map
khcookie Session cookie Media This cookie is set by Google Maps when you visit any of our pages which includes an embedded Google Map
SNID Persistent cookie 6 months Media This cookie is set by Google Maps when you visit any of our pages which includes an embedded Google Map
original_referer Session cookie Your visit This cookie is set by Twitter when you load any of our pages that include a list of “Latest Tweets”
_twitter_sess Session cookie Social networking This cookie is set by Twitter when you load any of our pages that include a list of “Latest Tweets”
guest_id Persistent cookie 2 years Social networking This cookie is set by Twitter when you load any of our pages that include a list of “Latest Tweets”
k Persistent cookie 1 week Social networking This cookie is set by Twitter when you load any of our pages that include a list of “Latest Tweets”
pid Persistent cookie 2 years Performance / Networking This cookie is set by Twitter when you load any of our pages that include a list of “Latest Tweets”
PREF Persistent cookie 10 years Media This cookie is set by YouTube when you load a video embedded on one of our pages
VISITOR_INFO1_LIVE Persistent cookie 240 days Media This cookie is set by YouTube when you load a video embedded on one of our pages
use_hitbox Session cookie Media This cookie is set by YouTube when you load a video embedded on one of our pages

Shopping cart / transactional areas

There are some areas of our site that make use of shopping carts or forms technology which at times have to make use of cookies – the ones used on a permanent basis are detailed in the cookies table. From time to time we may add functionality to our site e.g. surveys, comparisons etc., and these often come from 3rd parties – we will endeavour to ensure full disclosure of any cookies.

Areas of the site requiring a login

Accepting the use of login functionality, without exception, you must explicitly agree to the setting of specific cookies, which allow this area to function. The cookies in use for secure areas are provided within the terms and conditions of use for the appropriate area.

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Alternatively, you may wish to visit the About Cookies website, which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may have an impact upon the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual. To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.

Local Shared Objects (Flash cookies)

4. Collection of general data and information

The website of the St Andrews Dental Care collects a series of general data and information when a data subject or automated system calls up the website. This general data and information are stored in the server log files. Collected may be (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches our website (so-called referrers), (4) the sub-websites, (5) the date and time of access to the Internet site, (6) an Internet protocol address (IP address), (7) the Internet service provider of the accessing system, and (8) any other similar data and information that may be used in the event of attacks on our information technology systems.

When using these general data and information, the St Andrews Dental Care does not draw any conclusions about the data subject. Rather, this information is needed to (1) deliver the content of our website correctly, (2) optimize the content of our website as well as its advertisement, (3) ensure the long-term viability of our information technology systems and website technology, and (4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. Therefore, theSt Andrews Dental Care analyzes anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.

5. Registration on our website

The data subject has the possibility to register on the website of the controller with the indication of personal data. Which personal data are transmitted to the controller is determined by the respective input mask used for the registration. The personal data entered by the data subject are collected and stored exclusively for internal use by the controller, and for his own purposes. The controller may request transfer to one or more processors (e.g. a parcel service) that also uses personal data for an internal purpose which is attributable to the controller.

By registering on the website of the controller, the IP address—assigned by the Internet service provider (ISP) and used by the data subject—date, and time of the registration are also stored. The storage of this data takes place against the background that this is the only way to prevent the misuse of our services, and, if necessary, to make it possible to investigate committed offenses. Insofar, the storage of this data is necessary to secure the controller. This data is not passed on to third parties unless there is a statutory obligation to pass on the data, or if the transfer serves the aim of criminal prosecution.

The registration of the data subject, with the voluntary indication of personal data, is intended to enable the controller to offer the data subject contents or services that may only be offered to registered users due to the nature of the matter in question. Registered persons are free to change the personal data specified during the registration at any time, or to have them completely deleted from the data stock of the controller.

The data controller shall, at any time, provide information upon request to each data subject as to what personal data are stored about the data subject. In addition, the data controller shall correct or erase personal data at the request or indication of the data subject, insofar as there are no statutory storage obligations. A Data Protection Officer particularly designated in this data protection declaration, as well as the entirety of the controller’s employees are available to the data subject in this respect as contact persons.

6. Subscription to our newsletters

On the website of the St Andrews Dental Care, users are given the opportunity to subscribe to our enterprise’s newsletter. The input mask used for this purpose determines what personal data are transmitted, as well as when the newsletter is ordered from the controller.

The St Andrews Dental Care informs its customers and business partners regularly by means of a newsletter about enterprise offers. The enterprise’s newsletter may only be received by the data subject if (1) the data subject has a valid e-mail address and (2) the data subject registers for the newsletter shipping. A confirmation e-mail will be sent to the e-mail address registered by a data subject for the first time for newsletter shipping, for legal reasons, in the double opt-in procedure. This confirmation e-mail is used to prove whether the owner of the e-mail address as the data subject is authorized to receive the newsletter.

During the registration for the newsletter, we also store the IP address of the computer system assigned by the Internet service provider (ISP) and used by the data subject at the time of the registration, as well as the date and time of the registration. The collection of this data is necessary in order to understand the (possible) misuse of the e-mail address of a data subject at a later date, and it therefore serves the aim of the legal protection of the controller.

The personal data collected as part of a registration for the newsletter will only be used to send our newsletter. In addition, subscribers to the newsletter may be informed by e-mail, as long as this is necessary for the operation of the newsletter service or a registration in question, as this could be the case in the event of modifications to the newsletter offer, or in the event of a change in technical circumstances. There will be no transfer of personal data collected by the newsletter service to third parties. The subscription to our newsletter may be terminated by the data subject at any time. The consent to the storage of personal data, which the data subject has given for shipping the newsletter, may be revoked at any time. For the purpose of revocation of consent, a corresponding link is found in each newsletter. It is also possible to unsubscribe from the newsletter at any time directly on the website of the controller, or to communicate this to the controller in a different way.

7. Newsletter-Tracking

The newsletter of the St Andrews Dental Care contains so-called tracking pixels. A tracking pixel is a miniature graphic embedded in such e-mails, which are sent in HTML format to enable log file recording and analysis. This allows a statistical analysis of the success or failure of online marketing campaigns. Based on the embedded tracking pixel, the St Andrews Dental Care may see if and when an e-mail was opened by a data subject, and which links in the e-mail were called up by data subjects.

Such personal data collected in the tracking pixels contained in the newsletters are stored and analyzed by the controller in order to optimize the shipping of the newsletter, as well as to adapt the content of future newsletters even better to the interests of the data subject. These personal data will not be passed on to third parties. Data subjects are at any time entitled to revoke the respective separate declaration of consent issued by means of the double-opt-in procedure. After a revocation, these personal data will be deleted by the controller. The St Andrews Dental Care automatically regards a withdrawal from the receipt of the newsletter as a revocation.

8. Contact possibility via the website

The website of the St Andrews Dental Care contains information that enables a quick electronic contact to our enterprise, as well as direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a data subject contacts the controller by e-mail or via a contact form, the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the data controller are stored for the purpose of processing or contacting the data subject. There is no transfer of this personal data to third parties.

9. Routine erasure and blocking of personal data

The data controller shall process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject to.

If the storage purpose is not applicable, or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data are routinely blocked or erased in accordance with legal requirements.

10. Rights of the data subject

  • a) Right of confirmation

    Each data subject shall have the right granted by the European legislator to obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself of this right of confirmation, he or she may, at any time, contact our Data Protection Officer or another employee of the controller.

  • b) Right of access

    Each data subject shall have the right granted by the European legislator to obtain from the controller free information about his or her personal data stored at any time and a copy of this information. Furthermore, the European directives and regulations grant the data subject access to the following information:

    • the purposes of the processing;
    • the categories of personal data concerned;
    • the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
    • where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
    • the existence of the right to request from the controller rectification or erasure of personal data, or restriction of processing of personal data concerning the data subject, or to object to such processing;
    • the existence of the right to lodge a complaint with a supervisory authority;
    • where the personal data are not collected from the data subject, any available information as to their source;
    • the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject.

    Furthermore, the data subject shall have a right to obtain information as to whether personal data are transferred to a third country or to an international organisation. Where this is the case, the data subject shall have the right to be informed of the appropriate safeguards relating to the transfer.

    If a data subject wishes to avail himself of this right of access, he or she may at any time contact our Data Protection Officer or another employee of the controller.

  • c) Right to rectification

    Each data subject shall have the right granted by the European legislator to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

    If a data subject wishes to exercise this right to rectification, he or she may, at any time, contact our Data Protection Officer or another employee of the controller.

  • d) Right to erasure (Right to be forgotten)

    Each data subject shall have the right granted by the European legislator to obtain from the controller the erasure of personal data concerning him or her without undue delay, and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies, as long as the processing is not necessary:

    • The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
    • The data subject withdraws consent to which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing.
    • The data subject objects to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) of the GDPR.
    • The personal data have been unlawfully processed.
    • The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
    • The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.

    If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by the St Andrews Dental Care, he or she may at any time contact our Data Protection Officer or another employee of the controller. The Data Protection Officer of the St Andrews Dental Care or another employee shall promptly ensure that the erasure request is complied with immediately.

    Where the controller has made personal data public and is obliged pursuant to Article 17(1) to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other controllers processing the personal data that the data subject has requested erasure by such controllers of any links to, or copy or replication of, those personal data, as far as processing is not required. The Data Protection Officer of the St Andrews Dental Care or another employee will arrange the necessary measures in individual cases.

  • e) Right of restriction of processing

    Each data subject shall have the right granted by the European legislator to obtain from the controller restriction of processing where one of the following applies:

    • The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
    • The processing is unlawful and the data subject opposes the erasure of the personal data and requests instead the restriction of their use instead.
    • The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims.
    • The data subject has objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.

    If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of the processing of personal data stored by the St Andrews Dental Care, he or she may at any time contact our Data Protection Officer or another employee of the controller. The Data Protection Officer of the St Andrews Dental Care or another employee will arrange the restriction of the processing.

  • f) Right to data portability

    Each data subject shall have the right granted by the European legislator, to receive the personal data concerning him or her, which was provided to a controller, in a structured, commonly used and machine-readable format. He or she shall have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, as long as the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR, or on a contract pursuant to point (b) of Article 6(1) of the GDPR, and the processing is carried out by automated means, as long as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

    Furthermore, in exercising his or her right to data portability pursuant to Article 20(1) of the GDPR, the data subject shall have the right to have personal data transmitted directly from one controller to another, where technically feasible and when doing so does not adversely affect the rights and freedoms of others.

    In order to assert the right to data portability, the data subject may at any time contact the Data Protection Officer designated by the St Andrews Dental Care or another employee.

  • g) Right to object

    Each data subject shall have the right granted by the European legislator to object, on grounds relating to his or her particular situation, at any time, to processing of personal data concerning him or her, which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on these provisions.

    The St Andrews Dental Care shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.

    If the St Andrews Dental Care processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. This applies to profiling to the extent that it is related to such direct marketing. If the data subject objects to the St Andrews Dental Care to the processing for direct marketing purposes, the St Andrews Dental Care will no longer process the personal data for these purposes.

    In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to processing of personal data concerning him or her by the St Andrews Dental Care for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

    In order to exercise the right to object, the data subject may directly contact the Data Protection Officer of the St Andrews Dental Care or another employee. In addition, the data subject is free in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to use his or her right to object by automated means using technical specifications.

  • h) Automated individual decision-making, including profiling

    Each data subject shall have the right granted by the European legislator not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her, or similarly significantly affects him or her, as long as the decision (1) is not is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) is not authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, or (3) is not based on the data subject’s explicit consent.

    If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) it is based on the data subject’s explicit consent, the St Andrews Dental Care shall implement suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and contest the decision.

    If the data subject wishes to exercise the rights concerning automated individual decision-making, he or she may at any time directly contact our Data Protection Officer of the St Andrews Dental Care or another employee of the controller.

  • i) Right to withdraw data protection consent

    Each data subject shall have the right granted by the European legislator to withdraw his or her consent to processing of his or her personal data at any time.

    f the data subject wishes to exercise the right to withdraw the consent, he or she may at any time directly contact our Data Protection Officer of the St Andrews Dental Care or another employee of the controller.

11. Legal basis for the processing

Art. 6(1) lit. a GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case, for example, when processing operations are necessary for the supply of goods or to provide any other service, the processing is based on Article 6(1) lit. b GDPR. The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of inquiries concerning our products or services. Is our company subject to a legal obligation by which processing of personal data is required, such as for the fulfillment of tax obligations, the processing is based on Art. 6(1) lit. c GDPR. In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if a visitor were injured in our company and his name, age, health insurance data or other vital information would have to be passed on to a doctor, hospital or other third party. Then the processing would be based on Art. 6(1) lit. d GDPR. Finally, processing operations could be based on Article 6(1) lit. f GDPR. This legal basis is used for processing operations which are not covered by any of the abovementioned legal grounds, if processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Such processing operations are particularly permissible because they have been specifically mentioned by the European legislator. He considered that a legitimate interest could be assumed if the data subject is a client of the controller (Recital 47 Sentence 2 GDPR).

12. The legitimate interests pursued by the controller or by a third party

Where the processing of personal data is based on Article 6(1) lit. f GDPR our legitimate interest is to carry out our business in favor of the well-being of all our employees and the shareholders.

13. Period for which the personal data will be stored

The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfillment of the contract or the initiation of a contract.

14. Provision of personal data as statutory or contractual requirement; Requirement necessary to enter into a contract; Obligation of the data subject to provide the personal data; possible consequences of failure to provide such data

We clarify that the provision of personal data is partly required by law (e.g. tax regulations) or can also result from contractual provisions (e.g. information on the contractual partner). Sometimes it may be necessary to conclude a contract that the data subject provides us with personal data, which must subsequently be processed by us. The data subject is, for example, obliged to provide us with personal data when our company signs a contract with him or her. The non-provision of the personal data would have the consequence that the contract with the data subject could not be concluded. Before personal data is provided by the data subject, the data subject must contact our Data Protection Officer. Our Data Protection Officer clarifies to the data subject whether the provision of the personal data is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and the consequences of non-provision of the personal data.

15. Existence of automated decision-making

As a responsible company, we do not use automatic decision-making or profiling.

This Privacy Policy has been generated by the Privacy Policy Generator of the External Data Protection Officers that was developed in cooperation with RC GmbH, which sells used notebooks and the Media Law Lawyers from WBS-LAW.

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

Ready to
transform
your smile?

Discover more about how St Andrews Dental Care can help to transform your smile and your confidence. Request a Complimentary Consultation today!

Google Rating
4.9
Based on 145 reviews
js_loader

Our lovely patients

Check Out Our Latest Patient Reviews

Had a consultation with Haley before my hygiene appointment with Leigh. Was taken through my options for future treatment and everything was explained very clearly, Haley is a treasure to St Andrews dental care. Leigh was very thourough with my hygiene appointment as always.
Euan W.
Euan W.
I would highly recommend this practice. I had a consultation with Hayley and she discussed my options over a coffee and then booked me in with the Dentist who specialised in what i wanted. Throughout my treatment Hayley kept in constant contact and even checked in on me after my appointments. I was offered some lovely extras too which included a eyemask and lipbalm ! Thank you so much for all your effort to make what is usually a scary place feel warm and welcoming x
Lyndsy B.
Lyndsy B.
Regular patient for many years. Fully endorse excellent high quality patient-orientated service.Latest visit again fulfills, exceeds expectations. I'm a retired medic and can judge the skill with which Seb and Chris work. Wouldn't dream of going elsewhere.Thanks guys (and gals).Latest visit (10/22) again confirms!Peter Ball
Peter B.
Peter B.
I had a damaged front tooth post which had to be removed by Dr Farmer .So no front teeth 🥴 A synthetic bone graft was necessary due to infection. Then a titanium implant put in . Five months to heal then hooray . Two lovely new front teeth.Great treatment.Thank you so much .Norman McDicken
norman M.
norman M.
1st class and always has been. Have been going to this practice for almost two decades now and the treatment and service by dentists and staff is consistently great. Friendly, modern, latest technology and pain free. Nothing to be down in the mouth about when you have an appointment here.
Neil D.
Neil D.
Absolutely over the moon with my treatment from Claire Seifert. I was initially apprehensive but after my first appointment i knew I had found my new Dental Practice. Claire was professional, respectful and most of all i felt very comfortable.I can’t believe I am now smiling after being so self conscious for many years. From start to finish my treatment was painless and relaxing and I have no problem at all recommending Claire and her team for an effective, pain free and friendly treatment.
Lisa Jayne V.
Lisa Jayne V.
Suffering from some discomfort, I called in, in person, on Monday at 1530 to see a dentist and was given an appointment for 0945 the next day. By 1030, I was walking out of the surgery minus 1 bad tooth which I expected. Fantastic service and superb treatment from all at the practice. Many thanks.
Kenneth M.
Kenneth M.
Couldn't be any more impressed and wish I had been going there for years, but thrilled to have finally found a dentist who understands the phobic and where the treatment is not in any way rushed ahead of next patient. I was completely pain free and felt in the most capable hands . Highly recommended.
N S
N S
I found the whole visit pleasant, professionally excellent and thoroughly to be recommended. I was very impressed by the manner of Sebastian, my dentist, and his ability to relate to my own needs and wishes.
Alastair S.
Alastair S.
Thrilled with the work Deborah carried out for me last Friday. She managed to save a tooth from needing a crown. She explained every step of the process, and I never felt a thing during the appointment which lasted an hour.Many thanks Deborah.
Richard S.
Richard S.
the appointment scheduling, preparatory paperwork & reminder process is painless & efficient.The physical welcome at the surgery is friendly, competent, relaxed yet professional.The treatment is focussed, effective and painless. Information flow is helpful and friendly; resulting in a feeling of shared responsibility for the treatment.post-treatment follow-up is just as efficient as the rest of the process.
David O.
David O.
Great surgery and very professional. Object to unnecessary reminders and online form filling, as well as these very annoying review requests. I was just at the dentist!!
Alan R.
Alan R.
Fractured my tooth whilst on a skiing holiday. Phoned around a lot of dentists trying to get an appointment with no luck until I happened upon St Andrews Dental Care. They were very understanding about the hole in my smile and fitted me in very quickly for an initial assessment and a temporary tooth at the same appointment to keep me going, while we plan the next step. I would highly recommend this dentist practice. Fantastic service. Thank you very much to all the staff.
Mike C.
Mike C.
Deborah Park completed my cosmetic dentistry after Chris Jordan left the practice.I did feel apprehensive, at first, as I had done a lot of research to find someone I could trust to deal with my problem teeth and was therefore anxious when he informed me he was leaving the practice half way through my treatment! I need not have worried as Deborah is a perfectionist whose precision and dedication to the improvement of my teeth has resulted in a beautiful end result!I am thrilled with my new smile.😁Thank you Deborah. 🤗
Gillian Stephen (.
Gillian Stephen (.
I just wanted to say a few words in recognition of Sebastian Mylchreest at the St Andrews Dental Care & Implant Clinic. I had to have a root canal and a new crown fitted during the C-19 restrictions as my own dentist was prohibited to carry out the work due to lockdown restrictions.Sebastian carried out a first rate job, he was extremely professional and very friendly, in addition to explaining the dental work as he proceeded with the treatment. The experience was as pain-free as you are likely to get when visiting a dentist. I found Sebastian to be genuine and extremely genial and would recommend him with no reservations. Thank you so much for a great job, I am very happy with my treatment and the result. 👍
Dave
Dave
Excellent professional, friendly, helpful service for removal of a bothersome tooth . Pain free. Well done everyone and many thanks on behalf of my husband
Elizabeth P.
Elizabeth P.
I had an appointment for a scale and polish with airflow (stain removal treatment). Eilidh did an amazing job as per usual. I have sensitive teeth but my treatment was pain free. Morgan who was nursing did an excellent job and was very pleasant. Both Patty and Alana at front of house were friendly and professional. 100% recommend this practice for all your dental treatment.
xmahirax
xmahirax
Eilidh and Morgan both made me feel very at ease when I had worries about my teeth. They took their time and made sure I left the appointment feeling at ease. I then saw Sebastian and Aimee who investigated some suspicious pain and worked out the problem quickly. Alana was amazing in reception as well. 5 stars!
Patty M.
Patty M.
For someone who quite frankly has a phobia of dentists Sebastian puts you at ease and the (if this is possible) most painfree experience. Highly recommended.
Rich C.
Rich C.
Seb made me feel really comfortable and picked up things that no other dentists have previously. He has gone above and beyond so far to help me out with all my dental needs. Would 100% recommend
Clara P.
Clara P.
As always Bill was extremely happy with the care and service that he received from Eilidh and Mahira. The friendship shown to him and explanation of the treatment he needed was first class and very professional.
Sandra R.
Sandra R.
My scale and polish was the best I’ve ever had, Eilidh was incredibly gentle but thorough at the same time. Mahira the nurse was reassuring and professional. I genuinely look forward to my next cleaning which is something I never thought I would say!
Patty M.
Patty M.
I have been going here for 30 years and always had a 'good' experience. Very friendly reception and always made to feel at ease. My present dentist, Dr Sebastian Mylchreest, makes you feel very relaxed and confident that your dental problems will be resolved. You also receive a very good and thorough check up with the hygienist. Strongly recommend.
Allan B.
Allan B.
Very helpful and professional. Lot of time spent going through step by step guide to all the treatment given. Have recommended this practice to many friends. L. Russell.
Lauren R.
Lauren R.
Excellent service at St Andrews Dental Care, always seen on time, everything well explained and best of all, no pain! Lovely staff, very friendly and welcoming
Jan N.
Jan N.
I’ve dealt with Chris and Eilidh since being at the practice in the past year. They’re both incredibly friendly, professional and easy to talk to. They show genuine care and give you tonnes of information on how to best take care of your dental hygiene in the long run as well as plan for future care you may need. The dental nurses are always friendly and helpful. The receptionists have saved me a few headaches in my time there by helping me out if I’m running late, locked in my house accidentally or unable to make an appointment in the coming days. Never thought I’d say I’d enjoy going to the dentist!
Euan M.
Euan M.
The practice called me this morning to tell me one of my appointments would not take place due to staff illness. My second appointment did go ahead. As always, reception was calmly relaxing and staff excellent. Treatment went well, Sebastian excellent as always and it was all pain free. Thank you.
Andrew H.
Andrew H.
I can't praise Chris and the team there enough! Not only is he great at his job - after giving me a smile overhaul - but the way that he kept me informed all the time, and planned the various treatments was great. It meant I always knew what was being done when and everything was actually done much more quickly than expected! A huge thanks to Chris and the team!
Ali M.
Ali M.
I had Invisalign with the St Andrews Dental Care & Implant Clinic and was thoroughly looked after the entire time.I felt like I was in very safe hands with Chris who was meticulous and really nice! My whole experience was easy, organised and comfortable.I would highly recommend this dental practice because they worked with me to get the best results and the whole experience was great! Really happy with my teeth now I can't stop smiling! :))
Elynor T.
Elynor T.
I was fully informed of what treatment I was going to receive and what David would be doing to ensure my treatment was both effective and pain free. Both David and Marie were excellent making me feel very comfortable and they did exactly what they said they would do, complete my treatment fully pain free.
Iain G.
Iain G.
After a google search to find a dentist after moving to Fife, I decided to give St Andrews Dental Care a call and I'm over the moon that I did!As a nervous patient, Dr Chris and his team, helped reassure me throughout my appointments. The end results are outstanding! The veneers are everything I hoped for, and more! I no longer smile with a closed mouth, and I am extremely proud of my new smile!
Debra T.
Debra T.
I recently visited a friend in Edinburgh. I talked about wanting my teeth whitened. He recommended to contact St Andrew’s Dental Care and see one of their Dentists Chris. I made an appointment and seen Chris the next day. Although I have a fear of dentists Chris immediately put me at ease. Following receiving one of most detailed check ups I ever had, Chris clearly explained my options for teeth whitening and appeared extremely knowledgeable about this field. I opted for the rubber teeth mouth guards. This involved a totally painless process where Chris used their specialist teeth scanning device. I explained I was returning to Northern Ireland in 7 days. Chris pulled out all the stops to get the lab to produce the plastic moulds from the scan of my teeth and then made the plastic whitening trays. I was able to collect them before I left. The items including the whitening liquid were presented in very professional packaging and I got clear instructions on how to use the whitening liquid before I left. I found Chris to provide a superb professional and customer personable service. I have used the mouth plastic trays and I am delighted with the the result. If you are looking for teeth whitening service I have absolutely no hesitation to recommend Chris at St Andrew’s Dental Care. I do plan to get my teeth straightened using the Invisalign Treatment and know Chris is an expert in this field and will be going to no other dentist to carry out this further treatment.
Robert H.
Robert H.
I recently visited the practice to have lip fillers. I was apprehensive about the end result as I wanted my lips a little fuller but still very natural in appearance. Chris was fantastic, spent lots of time answering all my questions and providing plenty of reassurance.I am over the moon with the end result and best of all it was definitely pain free!I can’t recommend Chris highly enough for this treatment.
Louise C.
Louise C.
I visited St Andrews Dental care for the first time and had a fantastic experience. I had a scale and polish treatment with airflow. Eilidh, the hygienist spent time explaining how to keep my gums healthy and clean. The treatment itself was completely pain free and it was over before I knew it! Megan also did a great job assisting Eilidh with the whole process. They were both so friendly and made me feel at ease. I would definitely go back to visit this practice again to get more treatments! Amazing service, thanks again☺️
Maliha R.
Maliha R.
I had a hygienist appointment for a deep clean and pureflow stain removal treatment before my wedding. The process was so efficient and not uncomfortable at all. Was done in half the time from my usual dentist. Elidh and mahira kept me notified of each step and were very friendly. Highly recommend 👌
misbah R.
misbah R.
After many years of feeling self-conscious about my teeth, I decided to take the plunge and go for Invisalign and composite bonding. From start to finish, the treatment I received from Sebastian and the team has been brilliant. Every step was carefully explained and I went from someone who dreaded the dentist, to looking forward to my appointments and seeing the progress and next steps. I now have perfectly white and straight teeth in time for my wedding next week and have no worries about smiling for the photos! I highly recommend St Andrews Dental Care to anyone looking for dental treatment.
Catrona M.
Catrona M.
Very happy with the experience I’ve had with Chris and his team, they all been very helpful and accommodated me well to get me on the right track as to where I would feel confident and happy with my teeth
Craig E.
Craig E.
Treated myself to Invisalign to straighten my front top and bottom teeth which had bothered me over the years, the treatment has proved to be a thoroughly worthwhile and quick experience with amazing results from wearing the clear invisible aligners, and with the option of a very affordable monthly payment plan.Sebastian took me through the treatment process with consistent professional care and advice. The process was extremely straight forward showing results as soon as 3/4 weeks from the start, I would highly recommend Sebastian and his team at St Andrews Care.
Jane W
Jane W
Everything is fully explained from treatment to cost. Kept informed of appointments by email and text. All staff professional and knowledgeable in their role.
Yvonne W.
Yvonne W.
Some gentle persuasion from Chris and I finally agreed to have my Iffy wisdom tooth out having guarded it for about 50Years!After 40 minutes in Sebastian's consulting room with much reassurance, lots of local anaesthetic, a bit of tooth shuggling I left without my wisdom tooth (and one other) having felt not a twinge of pain or discomfort. Thankyou for your kindness and professionalism - BRILLIANT!I first went to see Chris to ask his advice on what (if anything) could be done to reduce the ugly distortion of my front teeth or at least prevent them getting any worse. When he suggested using INVISALIGN I have to admit I was quite sceptical that anything so apparently gentle and unobtrusive could deal with the challenge! Six months on the results have been absolutely wonderful - I can grin and chat without the urge to hide my ugly teeth. A huge thankyou to Chris and the INVISALIGN team for the advice, encouragement and support - I could not be more delighted with the outcome.
Susan M.
Susan M.
Had a new denture made and I cannot tell you how delighted I am !!! I cannot even distinguish it from my own teeth it is utterly amazing!! Thank you so to the lovely young man who did this for me !! This has got to be the best practice in Scotland!!!!
fran G.
fran G.
I have been a patient with this practice since 1999. Stuart and his dentists and nurses and staff are amazing. I have had implants done and was totally pain free. They really look after you. Best dentist in the world. No need to be scared....they all wear masks !!...........I look forward to the next 20 years with them.
Neil D.
Neil D.
Had three of my wisdom tooth removed with Sebastian and it was a very secure and comfortable experience. Each extraction was quick and smooth, and the recovery period was short and easy. I'm glad to have had the removals done by St Andrews Dental Care!
Jiani L.
Jiani L.
It is difficult to write about Sebastian and the team without sounding cliched. But the simple truth is they are superb! I had two front teeth replaced by an implant. It was a fascinating experience as Sebastian performed some of the most impressive precision engineering I have ever seen. From the latest 3D imaging of your needs to the final product I simply found myself sitting in the chair thinking about this incredible process. If you are nervous about going to the dentist, do not hesitate to use this clinic. As someone put it, I have been given back a set of camera-ready gnashers. A most sincere thank you to Sebastian and the team.
Andy O.
Andy O.
Amazing results and first-class treatment received - I whole-heartedly recommend Sebastian Mylchreest and the whole team. I thought I was too old for my teeth to be sorted out (late 40s) but Sebastian has given me my smile back again! Using comfortable braces, top and bottom, within a relatively short period of time, my teeth have been realigned - my teeth now look like they were always meant to! This treatment has also stopped me from further damaging and chipping my teeth, and has given me a more comfortable bite. I can't thank Sebastian and the team enough, very considerate, highly skilled and professional. I think Sebastian has worked miracles with my teeth - I'm no longer hiding my smile! I never thought I'd ever hear myself say I'm looking forward to my dental appointments - but that's how good the team are! Thank-you all so much!
Sarah R.
Sarah R.
Both myself and my daughter attended this clinic recently and we honestly can’t praise everyone enough. I received a dental implant, composite bonding and whitening treatment and my daughter had wisdom teeth removed. She was a nervous patient before setting foot in the building but now has zero fear. The process for the dental implant was no where near as stressful as I had imagined and was very surprised by how easy Sebastian and the team had made it seem. From the first consultation through to looking in the mirror to see my new smile I always felt so relaxed and never in pain. All the staff are super friendly and caring and would highly recommend to anyone considering any form of treatment.
Deborah M.
Deborah M.
I received implant treatment requiring a bone graft at St Andrews Dental Care recently. Not everyone has the talent for making an unpleasant experience into a pleasant one, but these guys managed it with unrivalled skill, professionalism and care. My new tooth is perfect, thank you.
Anita L
Anita L
Amazing experience start to end! The team are extremely friendly and I couldn't be happier with my results. A big thank you to Seb, Louise and the team of dental nurses I have had - each of them were amazing and well worth the trips up from London, I wouldn't go anywhere else!! I had been coming to this practice since I was little and couldn't recommend it enough.
Sophie M.
Sophie M.
I have been a patient at this practice since it opened, sometime last century! Throughout the years I have always been 100% satisfied with all my care and treatment from all the staff. The place is spotlessly clean, the equipment thoroughly modern and efficient, and I just know I am SAFE in the hands of the dental surgeons and dental nurses. This week I got two new front teeth (crowns) and I am ready for Christmas (and a whole lot more). I am in a prepayment plan so that even my bills are relatively pain-free.
Barbara M.
Barbara M.
Great team here all very nice and make u feel welcome,Chris is the dentist I've had all my treatment with and I was terrified,but from day one I was put at ease and actually got all my treatment.I can't recommend highly enough thanks again guys u were amazing.
Jo M.
Jo M.
What a kind, caring and professional practice. I cannot express how relieved and happy I am to have found St Andrews Dental Care. I am genuinely terrified of all things dentist-related but I was put completely at my ease by the calm atmosphere of the clinic and the caring, thoughtful attitudes of the practice members. Both Kasia and Sebastian were wonderful and really took the time to listen to me, understand and reassure me that everything was going to be OK! Sebastian put me completely at ease in the treatment room, taking time to explain everything that he had discovered. My treatment was very gentle and thoughtful and I was actually able to relax. I left feeling elated that I had been to the dentist and actually left smiling for the first time ever! If you are worried or afraid of the dentist, this practice is your place. I would not hesitate to recommend them.
Kate W.
Kate W.
As someone who has a huge fear of dentists in general, and pretty much everything that goes with it… I was dreading my first appointment. However Chris and his amazing team soon eased me into feeling relaxed. Almost immediately I felt at ease, and shortly afterwards I actually found myself laughing and genuinely not scared at all. The magic that Chris and his team worked in my mouth has left me feeling like a new person. And honestly, the care and patience that Chris showed me is beyond words. I couldn’t recommend highly enough. You will be in the most capable and dedicated hands with Chris and his team. Thank you all so very much x
dawn S.
dawn S.
I recently had two wisdom teeth removed and one partially removed by Sebastian and I cannot recommend him enough. I think most people hear a lot of horror stories about wisdom teeth but having the procedure done in the practice rather than in a hospital felt a lot less intimidating. Sebastian is not only a very skilled dentist but he genuinely cares about patient care and experience. I wouldn’t hesitate to recommend him to anyone for dental treatment! I also had sedation for the procedure from Chris. Again, he was very reassuring and the sedation definitely stops you from remembering anything about the treatment! Thank you!
Bronagh M.
Bronagh M.
I will never be a brave dental patient. I'm so tense when I cross the threshold that it's a wonder my hair isn't standing on end. Sebastian and Zoe are kind, patient, and encouraging, and they go to great lengths to make you feel comfortable and at ease.It's clear that Sebastian takes a real pride in his work - my fillings look and feel great. This has been my best ever dental experience.
Shirley W.
Shirley W.
After putting off the dentist for a long time, I eventually had to give in to my toothache and visit the dentistAfter researching many dental practises throughout fife, I decided to go to St Andrews Dental Care and seek some much needed help. The sign up process was simple and I was seen very quickly, the reception staff were extremely helpful and always smilingDr Chris Jordan & Louise quickly diagnosed what needed to be done and got to work and after a couple of visits and some root canal, I was good to go.Everyone I came into contact with at the practice was amazing and professional. If you are weary of the dentist (like me) or are worried about needles, this is the place to go for pain free dentistry, you won’t regret it.
Sean W.
Sean W.
As an extremely nervous patient, I cannot rate the care received from Chris and his team highly enough. All aspects of the treatment were explained fully and I suffered no pain or discomfort during or after the procedures. Thank you Chris, I have my smile back.
linda B.
linda B.
There are not enough superlatives to give this practice, and Sebastian Mylchreest in particular a worthy review. As a late sixties grandma with a lifelong phobia of the dentist, I can't believe how much dentistry has changed for the better. The whole team is fantastic, and do their utmost to put you at your ease. I recently had a crown fitted, and I had the second part of the procedure done without any anaesthetic. That may not sound like a big deal, but I used to have to take tranquillisers just to get through the door.Cannot praise them enough.
anne B.
anne B.
I was extremely happy with my dentist and when he retired I was anxious about finding a replacement. I needn’t have worried, Chris is a skilful and considerate dentist and I feel equally happy with him.
Sandra L.
Sandra L.
I had a broken tooth that had to be repaired. Sebastian explained all the options and we agreed a procedure, which was carried out the next day. It was so relaxed and painless that I fell asleep during the procedure! It is now 3 hours later, all numbness has gone and there is no discomfort whatever.Thank you Sebastian and the rest of the team for a quick and pain free experience - I would even say "enjoyable"!
David C.
David C.
I could not be happier with the result of my dental work carried out by Seb. The whole dental team is friendly and welcoming and really made me feel at ease whilst undergoing my treatment. I would highly recommend StAndrews Dental Care to anyone looking for dental treatment.
Naomi H.
Naomi H.
So happy with my results ! Thank you so much Chris anyone looking for a new dentist get Chris. I also have a fear of the dentist and I have no issues with Chris and is every gentle too! Thanks again
Domenica G.
Domenica G.
I am new to the practice and can’t give enough praise for their exemplary level of care. The whole team are amazing, Kasia and Gemma are so welcoming and friendly making visits a pleasure. I needed extensive work so special thanks to the very caring Dr Chris Jordan and Louise and Eilidh, hygienist for their impeccable work over the past few months. Chris promised the final result would be really good and he didn’t disappoint exceeding my expectation. Loving my fabulous new smile.
Norma S.
Norma S.
I couldn't have asked for a better experience at the St Andrews Dental Care and Implant clinic. All the team made me feel so welcomed and at ease from start to finish! Thank you so much Chris for my final result- Could not be happier with them. Totally transformed my smile! Thanks again!
Lucy C.
Lucy C.
Having today completed a lengthy course of treatment including crowns, root canals and an implant I must say that I cannot recommend this dental practice highly enough. From the initial consultation with Kelly to my final appointment, all the staff have been kind, caring, helpful and cheery. My dentist Dr Sebastian Mylchreest is extremely skilled, calm, friendly and humorous and he and his dental nurse Zoe, who is a totally competent and very reassuring presence, make a wonderful team. All my treatment was pain-free and stress-free as advertised and I could not be happier with my new look mouth! Thank you also to Dr Nik, the hygienist team and Kasia the receptionist. See you in 6 months!
Jo W
Jo W
I really cannot fault the excellent care I’ve had since first visiting St Andrews Dental Care last year to discuss replacing my existing veneers that I had fitted at another practice some years ago.From my initial smile consultation with Kelly to discuss what treatment options might be suitable for me, right through to meeting with Dr Chris Jordan, I have always been made to feel like I was the most important patient visiting that day.The end result is that I have a beautiful new set of composite veneers which I could not be happier with, it’s totally transformed how I feel about my smile - and everything was 100% pain free!So a special thanks to Chris, Louise and all the rest of the team at St Andrews Dental Care for being so great. Wouldn’t hesitate to recommend the practice to anyone seeking 1st class dental care.
Katie P.
Katie P.
Just excellent. Apart from all the staff being friendly and attentive they live up to their motto of "pain free". Thanks Chris and the rest of the team.
David C.
David C.
Wow!!! What can I say, wisdom tooth removed in under 2 minutes after 10days of constant pain..... didn't feel a thing, not even the injection !! Sebastian and team are so caring and helpful.Highly recommend 👌 😍.
Charlene A.
Charlene A.
js_loader

St Andrews Dental Care

St Andrews Dental Care, 2 Lockhart Pl, St Andrews KY16 9XB, United Kingdom

Providing *Pain Free Dentistry In Fife

Telephone: 01334897644

Email: info@Standrewsdentalcare.Co.Uk

  • Monday 9:00am – 6:00pm
  • Tuesday 9:00am – 6:00pm
  • Wednesday 9:00am – 6:00pm
  • Thursday 9:00am – 6:00pm
  • Friday 9:00am – 4:00pm
  • Plus 2 late nights and one Saturday each month