Call Us On 01383 735 710 (24/7) Or Email info@standrewsdentalcare.co.uk

         

Call 01383 735 710 (24/7)

Information for patients

Information for patients

Your personal information

How we look after and safeguard information about you

Complaints

We welcome comments, suggestions and complaints so that we can continually improve our service to you. Please contact the Practice Owners or Manager in person or by phone, letter or email if you have a comment, suggestion or complaint.

We take complaints very seriously and have an effective procedure to resolve any problems in the shortest possible time. You can read more about our procedure in our complaints policy. We always want to have satisfied patients.

St Andrews Dental Care & Implant Clinic, 2 Lockhart Place, St Andrews, Fife, KY16 9XB

Tel: 01334 473363

Email:info@standrewsdentalcare.co.uk

Practice Owner

Mark Skimming/Pain Free Dentistry Group

The Information Commissioner

The Information Commissioner is an independent public body and reports directly to Parliament. Further information is available at: www.ico.gov.uk

Responding to requests

All requests for information will be responded to within 20 working days. A fee can be charged when dealing with a request. This will be calculated in accordance with the Act. If a fee is required for information requested, the 20 day timescale can be extended to up to three months.

Should the request for information exceed the charges set by the Secretary of State, this practice does not have to action the request.

Legal basis

The legal basis for processing your personal data is:

“9(2)(h) – ..medical diagnosis, the provision of health or social care or treatment..”

And Consent.

Policies and procedures

The practice has a number of important policies that detail how we provide care and service to our patients. Please ask the Practice Manager if you would like to see copies of the following policies or procedures:

  • Confidentiality policy
  • Data protection policy
  • Complaints policy
  • Privacy notice

You can view our Privacy Notice on our website or telephone or visit to ask reception for a paper copy.

Protecting your information

The data controller is the practice owner. We aim to provide you with the highest quality of dental care. To do this we need to keep records about you, your health and the care we have provided or plan to provide to you. We know that you value your privacy and the security of personal information held about you.

Information recorded

Information recorded about you may include:

  • Basic details, such as address, date of birth, next of kin
  • Details and clinical records about your treatment, medical and social health
  • Records of medicines you have been prescribed
  • Information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives

Sharing information

The information held about you will not be shared for any reason, unless:

  • You ask us to do so
  • We ask and you give us specific permission
  • We are required by law, for example prescribers must be notified where a patient presents a repeat prescription and the pharmacist becomes aware of clinically significant issues arising in connection with that prescription
  • We are permitted by law, for example where public interest overrides the need to keep the information confidential

Anyone who receives information from us also has a legal duty to keep this information confidential, subject to recognised exceptions of the types listed above

Your right to view your clinical records

You have the right to view the original of your clinical records free of charge. If you request a copy, a charge will be due in accordance with the Data Protection Policy. Your request must be made in writing to the Practice Manager and the payment enclosed. A copy will be provided within 40 working days.

Confidentiality

You have the right to confidentiality. We also comply with the NHS Code of Practice on Confidentiality and healthcare personnel have a requirement under their professional code of ethics to keep records about you confidential, secure and accurate.

All of our staff contracts of employment contain a requirement to keep patient information confidential.

Freedom of Information (FOI) Act 2000

The Freedom of Information Act, gives the general right of access to all types of recorded information held by the practice. The intention of the Act is to encourage a spirit of openness and transparency in the NHS and the whole public sector. Our organisation aims to fully support this.

Any individual or organisation can make a request for information. The applicant does not have to explain why this information is requested.

Our Publication Scheme

This practice has developed a publication scheme. It is a guide to information, routinely published and gives indication of information intended to be published. The publication scheme describes the form in which the information is published and any fees that will be charged. A request can be made from information listed in this publication scheme.

If you would like a copy of our publication scheme please contact the Data Controller.

Read Our Online Reviews

I was a study abroad student who had a pretty nasty fall and broke 4 of my teeth. The team here went above and beyond to make sure I returned to the states feeling my best. Wish I could give a higher rating than 5 stars.
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Izzy M.
Excellent dental care for adults and children. Had root canal treatment done with no pain at all. Good follow up; teeth in excellent condition.
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Milla F.
Everyone at St Andrews Dental Care is extraordinary! I would definitely recommend them. Not only do they provide the highest quality services but they make your experience with them more than pleasant. They always put the needs and desires of their clients first. I never thought I would enjoy going to the dentist!
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Abby B.
I've been a client of the practice for many years and have always been more than satisfied with the treatment I've received from Stuart and the team. More recently I've had some repair work done by Sebastian who was extremely thorough, explained every step of the process as he worked and put me at ease throughout an appointment which lasted over an hour. I have no hesitation in recommending the practice and it's staff.
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
L G.
A first class dental practice which I thoroughly recommend. All staff are highly skilled and caring. My smile is now transformed thanks to the skill and expertise of Stewart Farmer, dental nurses and his marvellous laboratory service! Since registering with this dental practice many years ago, my visits to the dentist have no longer been dreaded and my teeth have never looked better.😁😁😁
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Brenda C.
Regular patient for many years. Fully endorse excellent high quality patient-orientated service. Outstanding.
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Peter B.
I have been a patient of Stuart Farmer since returning to Scotland in 2002. Through each of my six-monthly visits, he and the entire team at St Andrews Dental Care have given me the best dental care I could hope for, combining professional excellence with easy geniality. I am grateful to them for looking after me so well and give my wholehearted recommendation.
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Peter M.
My experience today was incredible. Sebastian was very thorough in his explanation of my care plan. The detail left me with almost no questions to ask which is abnormal for me... I highly recommend the practice and I am very much looking forward to my follow up appointments.
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
EMMA M.
Great practice. I just had my teeth whitened and also repairs to previously damaged front teethe. Sebastian did a great job, all the teeth match and look great. I can highly recommend Sebastian & all the staff at the practice.
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Sean W.
I can highly recommend the St Andrews Dental Care & Implant Clinic.I am a client of Dr Stuart Farmer and he has provided me with a professional and personal dental care to a very high standard.The Dental Team are all skilled in there disciplines and they ensure each individual Client receives a first class standard of Dental advice and treatment.
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Ian C.
Very satisfied with the professionalism and treatment I have received from St Andrews Care & Implant Clinic.I have never enjoyed my Dental visits in the past , however the service and treatment at this Practice is first class and it has given me a more pleasurable experience.
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Ruth C.
I highly recommend St Andrews Dental Care. I was able to book an appointment in no time and the service is outstanding. I've always been scared of dentists and this has caused me to avoid visits for a long time. My dentist at St Andrews Dental Care listened to my concerns and explained me all the treatment's details! This definitely helped. Couldn't be happier with my experience!
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Ludovica A.
For friendly, expert, patient centred practice, St Andrews Dental Care and Implant Centre leads the field! Stuart Farmer is the consummate dental professional, possessing skill, expertise and experience. Using state of the art technology and specialised techniques, he completely reconstructed my mouth, remediating the disastrous results of failed treatment carried out elsewhere. Throughout the lengthy treatment required, my faith in Stuart’s ability and support from his team, allowed me to overcome any fears. My numerous appointments were carefully planned and scheduled to create minimum disruption and allowed me to carry on normally with my life. I completed this course of treatment yesterday and am delighted to record my gratitude to Stuart and all the staff. Although living some distance from St. Andrews, I would not consider attending any other practice.
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Maggie M.
I would highly recommend St Andrews Dental Care, first class. They have been very thorough with a treatment plan and have really helped with my anxiety, taking things at my pace and building up my confidence. They’ve got all the latest technology and my dentist even lets me choose what music we listen to!
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Laura G.
Everyone in the practice is friendly and makes you feel as relaxed as possible - nothing is too much trouble. The pre-treatment information, planning and expert dental work are first class with close attention to detail. I would highly recommend St Andrews Dental Care and Implant Clinic for all your dental needs
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Frances S.
I have had excellent attention from the St.Andrews Dental Care & Implant Clinic, I am very pleased with the result the staff have been very caring and helpful and my procedures have been painless I would definitely recommend them, and already have done.
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Margaret D.
Great to have a front tooth (implant) again after a disastrous accident last year. It's hard to tell it from the original. The process necessarily took a while but a well-crafted temporary bridge kept my chewing in good functional order during the period.
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Colin A.
Stuart and his team are the best. Friendliness and professionalism greet you as soon as you enter the building and remains with you throughout your treatment. Thank you Stuart and everyone.
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Susan J.
I had the best experience with the team at St Andrews Dental Care. I cannot rate them highly enough, I have a genuine fear of the dentist and I was made to feel as relaxed as possible right from the word go - from the receptionist to the dentist and hygienist. The team really looked after me and the service was first class.
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Alice F.
Can’t say enough about this amazing dental practice! When I joined the practice I had severe anxiety about going to the Dentist based on previous traumatic experiences but they were so helpful and reassuring I have no problem attending my appointments now. The service is first class and I wouldn’t think of going anywhere else.
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Jo R.
Thanks again to everyone at St Andrews Dental Care. I have been a patient here for 8 years and have always had first rate care. Nothing is ever too much trouble and the service I have received has always been above and beyond - Thank You! Therefore it goes without saying that I would highly recommend this practice, thank you, Farmers and team!
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Nadine C.
I’ve been with this fantastic practice since 1992 and would give everyone involved, far more than five stars if allowed. I am a Grade ‘A’ scaredy cat, always have been, always will be, and I cannot sing the praises highly enough of Pauline, Stuart and most recently Charlotte, when it comes to putting anxious patients at ease. Not forgetting Hannah, Lisa and Carol and all dental nurses and reception staff who invaluably add to the overall excellence of the practice.Unfortunately I have required lots and lots of dental work, but fortunately I have the best practitioners to look after me.
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Anne B.
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Anne A.
I have been a patient here for over 10 years and I have always received excellent care. The time and attention given at each appointment is evident on every visit. My teeth feel very well looked after.
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Sarah A.
I wouldn’t hesitate to recommend Stuart and his amazing team . I had a front tooth implant 2yrs ago . Which was carried out professionally and with kindness which in my view you don’t get the latter from every Dental practice. I must include all the girls and hygienist in this recommendation. Full marks in my view.
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Dee W.
Very satisfied with everything: state of the art equipment, etc.
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
J. C.
One of the best & friendliest practices around - both Stuart & his team are true professionals which has seen me keep returning for nearly 10 years now. All work is done to the highest standard and from previous bad experiences at other practices .... I've never felt my teeth have been so well looked after
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
William P.
What a wonderful helpful man Dr. Farmer is…and his staff are second to none!!!There is not enough praise I can give this practice…I thoroughly recommend it through and through.!!!!
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
Angela B.

Our Promises To You...

, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife
, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife

Finance Options - Spreading The Cost of Your Dentistry

We understand that dental treatment may be necessary at times which are not always financially convenient. To help you on these occasions we can offer you various options to spread the investment including 0% interest free credit on treatment.

Other low cost finance options are available. If you are worried about paying for your dental treatment we will try our best to help find the right solution for you.

We also offer a pain free practice plan to help spread the cost of your routine dental care.

Get In Touch With St Andrews Dental Care Today

Contact St Andrew's Dental Care

Home of *Pain Free Dentistry

Telephone: 01383735710 (24/7)

Email: info@standrewsdentalcare.co.uk

Dentistry For Busy People

Monday 8:30AM–5:30PM

Tuesday 8:30AM–5:30PM

Wednesday 8:30AM–5:30PM

Thursday 8:30AM–4.00PM

Friday 8:30AM–1.00PM

Come And Meet The St Andrew's Team

, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife

Where Is St Andrews Dental Care In Fife?

How to find St Andrews Dental Care - 2 Lockhart Place, Fife, KY16 9XB

, Information for patients, St Andrews Dental Care - Fife, St Andrews Dental Care - Fife