Call Us On 01334473363 (24/7) Or Email info@standrewsdentalcare.co.uk

         

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Terms and conditions

Engagement In Our Services Letter Terms And Conditions

Introduction

Our practice has a focus on changing the way dentistry is experienced by our patients. We strive both in our clinical care and our service delivery to make this experience as pleasant as possible for all those who visit us. Our practice is one in a group of practices with this focus, which is called the Pain Free Dentistry Group. With our vision of dentistry delivery, always looking to improve into the future as medical care, technology and patient services improve we endeavour to remain at the cutting edge and be a practice that our patients and team alike are proud to be part of.

Set out below are our terms of service so that both our patients and practice teams understand the expectations of our delivery of care.

Application and this entire agreement

The terms and conditions apply to the provision of the services detailed in any estimates, quotations, consent letters, patient information materials and treatment plans provided to you (the patient).

You are deemed to have accepted these Terms and conditions from the date that you attend for examination or treatment at the practice.

You acknowledge that you have not relied on any statement, promise or representation made or given by on our behalf. These conditions apply to the exclusion of any other terms that you try to impose or incorporate, or which implied by custom practice, profession or course of dealing

Our Services

We warrant that we will use reasonable skill and care in the provision of our services which comply with the quotations of the services provided including any specification in all material respects. We can make changes which comply with any applicable law, safety requirement or clinical need and we will notify you if this is necessary

We shall use our reasonable endeavours to complete the performance of the services within any requested or agreed timeframe set out in the quotation however, it must be recognised that we are not in control of many factors including, but not limited to biological issues such as healing, biological response and tooth movement times as well as, delays in courier delivery, third party manufacture of medical devices, fulfilment ordering of required components, unplanned issues with our practice facility and equipment, personal emergencies and sickness of key staff members as well as acts of God

All of these terms and conditions apply to the supply of goods as well as services unless we specify

We will provide dental services to you in connection with this engagement. Our services will be provided solely for your benefit. No other party shall be entitled to rely on our services for any purpose, and we accept no responsibility towards any person other than you and the treatment you have undertaken with us. We will not communicate with any other party whether related to you or not without your expressed permission

Your obligations

To meet your treatment requirements, you must attend your appointments at the agreed time and frequency. Any failure to meet your planned appointments may result in delays, reduced quality of treatment outcomes, possible changes to your plan and possible increases in cost for treatment.

You will agree to our cancellation policy with notification of any appointment changes 2 full business days prior to you originally planned visit time.

You are expected to keep your oral health in an acceptable condition with use of the appropriate cleaning aids and frequency as directed by the dental team as well as maintaining your dental health review appointments at the appropriate recall intervals.

You must supply us with all relevant information with regards to your treatment including medical and dental history, personal issues that may affect your treatment and any information pertinent to the delivery of your care.

We are not liable for any delay or failure to provide services by your failure to comply with your obligations.

Consent to your treatment

Dental consent is an ongoing requirement. Your treating clinician will determine whether your consent will need to be in written, verbal or implied.

Written consent will be provided to you via digital document unless otherwise requested in paper form or determined by your treating clinician.

You agree that it is your responsibility to disclose in full any points that may support your clinician in providing consent and that you will have the opportunity to ask any questions before your consent to treatment in given.

If you would prefer written consent as confirmation when a clinician deems verbal or implied to be appropriate, then you must state this prior to undergoing any treatment.

Timing and provision of your treatment

Dentistry is not an exact science and like all medical sciences your treatment is not 100% predictable in outcome or timeframe. Your treatment is unique to you and cannot be compared to any other person that may seem to be undergoing similar types of treatment.

By undertaking treatment with us you accept that your treatment may take longer than originally foreseen.

This may mean not only a longer time until the date of completion but may also require further appointments.

We accept no liability for any further costs including but not limited to extra travel, time from work or inconvenience experienced by you through the nature of your treatment.

We will endeavour to update you at the earliest opportunity whenever it becomes apparent that your treatment may take longer.

It must be recognised that appointment times, number of appointments and the duration of your treatments are estimated at the outset with the information we have available at that time and any estimate on time frame will be based on this information along with our experience in providing this care. However, it must be recognised that individual variation is not something we are able to control.

In many cases treatment times are not set and are dictated as the progression of healing, biological response or tooth movement happens. We do not promise anyone that treatment will be finished by a specific date and any indictive dates given to you will remain indicative throughout.

Standards of work cannot and will not be compromised to meet time constraints

Clinicians as self-employed status

Our clinicians are self-employed contractors allowing them to make decisions in favour of the patient and keeping those interests above those of the company they are contracted under.

With our team approach our clinicians may deem the treatment more suitable to be referred to a colleague within the practice and occasionally externally should the need arise.

It should not be expected that you will see a single clinician for all your treatment, and we make no representation that this is the case, most commonly due to areas of expertise, shift patterns and holidays.

If deemed in your best interests to refer you elsewhere for treatment we will pass your relevant personal and clinical information to the practice/clinician we feel is most appropriate for your ongoing care. We accept no responsibility of the service or care provided buy this third party.

Any complaints will be managed by the indemnity of the individual clinician prior to being escalated to that of the company if and when appropriate.

Treatment guarantees

As a summary of the guarantee process, we guarantee the following treatments in the following circumstances: 

  1. Dental Implant Treatment – In relation to any mechanical breakdown of the implant(s), restoration or supporting structures, we will guarantee the treatment completed at the practice for five years providing patients attend the practice for recommended maintenance appointments throughout the entire five-year period or (if appropriate) attend an appropriately trained General Dental Practitioner for similar maintenance appointments. 

If attending another General Dental Practitioner this must be agreed in advance by the treating dentist in writing and if guideline standards are not met by you being treated elsewhere, we cannot uphold you guarantee

  1. In relation to any biological (non-mechanical) implant failure, mainly relating to the gum and bone, we will undertake (on your behalf and with your permission) a third party 12-month warranty at no further cost to you to reimburse the practice for any work to be undertaken by us to correct the biological failure and complete treatment as planned. Following this 12-month period (and each year) you will have the option to continue this cover for a further 12 months.

Please note that this warranty is also dependent on attendance at the advised maintenance appointments as set out above. This policy is provided by a third-party company and restricted to their terms and conditions.

  1. On restorative treatment for porcelain crowns, veneers, inlays and onlays we will provide a five-year guarantee against mechanical fracture. 
  2. Composite/bonding restorations are given a 3-year guarantee. 
  3. On failure of an endodontic treatment (Root Canal) within five years we will offer an extraction of the tooth as required free of charge unless referral to a specialist colleague is required. 
  4. Dentures are given a 3-year guarantee against breakage and fracture in normal use. If fit is not ideal due to changes in gum shape, then a reline will be carried out at a reduced fee.

Pain Free or your money back guarantee

  1. If at any time during your treatment, whilst in our treatment rooms, you experience pain and are unhappy please tell your treating clinician you experienced pain and would like the manager to contact you after your appointment to arrange for your money back repayment. We will then arrange a suitable time for you to be contacted.
  2. If your treatment involves numerous appointments for a particular procedure, you will receive repayment in proportion to the particular appointment for treatment that was painful (not the full course of treatment over numerous appointments). This is determined by the practice, based on the amount of time used in the dental chair (pro rata for the complete treatment). An explanation of the calculation can be provided if requested.
  3. Before you commence treatment, please remember that on occasions having treatment completed certain aspects may be uncomfortable. Our aim is that this is fully explained to you beforehand and you are well aware of any potential before beginning your appointment.
  4. Your experience after treatment is subject to your body’s unique healing potential and is controlled by multiple factors including but not restricted to pre-treatment condition, genetics and hormones. On the rare occasions that you experience discomfort once you have left the surgery, we will always do our utmost to ensure you are aware of any potential post treatment discomfort but cannot provide this guarantee as set out above due to each person’s individual healing response. 

Estimates of treatment costs

Estimates/Quotations will be set out at the beginning of treatment as an itemised service.

If you request changes to your treatment or a further investigation or complication warrants a deviation from your original plan (determined by a clinician) you will be informed of this and a new detailed item of services fee estimate will be provided.

Prices estimated/quoted are valid for 30 days and are fixed until the completion of your treatment as long as appointment times are met.

Price rises for treatments will occur periodically to meet the practice needs without notice other than an updated quotation for new treatments.

Payment

Payments must be set out and agreed at the start of your treatment and delivered via pay as you go card/cash paid prior to booking your next appointment, a direct debit arrangement or by 3rd party finance (any lab or material fees must be paid in full prior to medical device or material/componentry ordering).

If you do not pay within the required process set out above, we can suspend any further provision of services and can cancel any future provision of services requested or arranged by you.

Receipts for payments will be issued at your request.

We do not accept cheques as a method of payment.

Deposits for appointments

For any appointment that is being carried out under a pay as you go contract, we require a deposit to be left to guarantee your appointment. This deposit is to book your place in our clinical diary and is required for all patients. This process dramatically reduces the number of failed appointments which in turn rewards our patients and team by minimising wasted appointments, making more availability for those that need appointment time and reduces the need to raise prices to compensate for the losses placed on us by those who fail to attend their planned visits. If you cancel your appointment by providing us the required notice, then we will of course fully refund any deposit you have provided.

Membership plans (Pain free plan and Forever young club)

Our membership plans are for a minimum 12-month contract

Cancellation of your plan can be given by 3 months’ notice in writing or via email to the practice.

If you have received any discounted treatment in the 12-months preceding you end of membership date, then you are liable for the full costs of this treatment(s)

Cancellation and amendment

We can withdraw or cancel a quotation prior to commencement of treatment.

If an amendment is required, you will be notified prior to commencing of your next treatment and we will endeavour to do this at the earliest opportunity and keep any changes to a minimum.

If you wish to amend any details of the services, you must tell us as soon as possible and we may request that this is done in writing.

Termination

We reserve the right to terminate the provision of services immediately if you;

  • Commit a material breach under these terms and conditions
  • Fail to make any payments due
  • Become abusive to any of the practice team
  • Have a break down in the trust relationship
  • Make any false representations of us to any person, online forum or review platform/social media

Intellectual property

We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

Liability and indemnity

Our liability under these terms and conditions and in breach of statutory duty and in tort or misinterpretation or otherwise shall be limited as set out in this section.

The total amount of liability is limited to the total amount of fees payable by you under our contract.

We are not liable (whether caused by our employees, agents or otherwise) in connection with provision of services or the performance of any of our other obligations under these terms and conditions or the quotation for;

  • Any indirect, special or consequential damage, costs or expenses or
  • Any loss of profits, loss of anticipated profits, loss of business, loss of data, loss of reputation or goodwill, business interruption or other third-party claims or
  • Any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control or
  • Any losses caused directly or indirectly by any failure, or you breach in relation to your obligations or
  • Any losses arising directly or indirectly from the choice of services and how they will meet your requirements or your use of services
  • Nothing in these terms and conditions shall limit or exclude our liability caused by our negligence or fraudulent misrepresentation or for any other matters for which it would be unlawful to exclude or limit liability

Communications

All notices under these terms and conditions shall be deemed to have been duly given when delivered in paper or electronic form on the first day following delivery of the document.

This notice will be addressed to the most recent address or email address notified to us.

Should you feel the need to speak to a supervising member of our team

If you do feel the need to inform us of anything, please do not hesitate to contact the practice directly by whatever communication method you prefer. We will listen to any comment you wish to make and if appropriate to gather any further information and respond to you as soon as possible.

If you do have a formal complaint you wish to make, we have a process that we must follow. We always wish to resolve any issue you may have locally and in a timely manner. Our formal complaints process is governed by the requirements set out by our practice insurance/indemnity companies as well as meeting the requirements set out to us through GDPR, data protection and the GDC. Upon request we can provide you with a copy of our formal complaints policy. It must be noted that any formal complaint process takes longer to resolve due to the nature of the requirements we must undertake.

Severance

If one or more of these terms and conditions is found to be unlawful, invalid or otherwise unenforceable, that/those provisions will be deemed severed from the remainder of these terms and conditions (which will remain valid and enforceable)

Which law will govern the contract?

This Agreement, and any issues or disputes of whatever nature arising out of or in any way relating to it or its formation (whether such disputes are contractual or non-contractual in nature, such as claims in tort, for breach of statute or regulation, or otherwise) shall be governed by and construed in accordance with the laws of Scotland. The Parties submit to the exclusive jurisdiction of the courts of Scotland.

If you need any further information, then please do not hesitate to contact us directly by phone or email.

Read Our Online Reviews

So happy with the work that Seb has carried out. After many years of living with 2 front teeth with small chips which had been very visibly repaired, he has done an amazing cosmetic and invisible repair. All my friends think that I have 2 new front teeth, fabulous! He also measured and fitted me with a new mouth guard to prevent damage from teeth grinding and for the first time in many years I wake up in the morning refreshed and rested after a good nights sleep, and without any pain in my jaw or neck. I would highly recommend St Andrews Dental Care to anyone looking for any form of dental treatment.
Pat R
Pat R
Great team here all very nice and make u feel welcome,Chris is the dentist I've had all my treatment with and I was terrified,but from day one I was put at ease and actually got all my treatment.I can't recommend highly enough thanks again guys u were amazing.
Jo Mcvey
Jo M.
What a kind, caring and professional practice. I cannot express how relieved and happy I am to have found St Andrews Dental Care. I am genuinely terrified of all things dentist-related but I was put completely at my ease by the calm atmosphere of the clinic and the caring, thoughtful attitudes of the practice members. Both Kasia and Sebastian were wonderful and really took the time to listen to me, understand and reassure me that everything was going to be OK! Sebastian put me completely at ease in the treatment room, taking time to explain everything that he had discovered. My treatment was very gentle and thoughtful and I was actually able to relax. I left feeling elated that I had been to the dentist and actually left smiling for the first time ever! If you are worried or afraid of the dentist, this practice is your place. I would not hesitate to recommend them.
Kate Walder
Kate W.
As someone who has a huge fear of dentists in general, and pretty much everything that goes with it… I was dreading my first appointment. However Chris and his amazing team soon eased me into feeling relaxed. Almost immediately I felt at ease, and shortly afterwards I actually found myself laughing and genuinely not scared at all. The magic that Chris and his team worked in my mouth has left me feeling like a new person. And honestly, the care and patience that Chris showed me is beyond words. I couldn’t recommend highly enough. You will be in the most capable and dedicated hands with Chris and his team. Thank you all so very much x
dawn simpson
dawn S.
From my very first visit to St. Andrews Dental Care & Implant Clinic, I felt relaxed and at ease - which I had never before felt when visiting a dental practice. First, I had a long discussion with a very pleasant young lady about my requirements. Following this, an appointment was made with Dr. Chris Jordan, and we had further discussion about my needs, and what I particularly wanted to achieve from the treatment. Dr. Chris was sympathetic to my position, having lost quite a number of teeth at a relatively early age, and I decided eventually that, due to my age, I would have a new denture rather than implants. Dr. Chris was so considerate and understanding during my subsequent appointments, and was extremely painstaking and patient in checking every last tiny detail. I was treated with courtesy and kindness throughout the process, and Dr. Chris was very understanding of my need to feel relaxed and happy about smiling, speaking, laughing, and of course, eating. The end result is that I now have a smile to be proud of, and also a new confidence that I had been lacking for quite a long time regarding smiling, speaking and eating. I would thoroughly recommend St. Andrews Dental Care and Implant Clinic to anyone, and especially to those who, like me, previously had a fear and dread of dental treatment!
James Easton
James E.
I recently had two wisdom teeth removed and one partially removed by Sebastian and I cannot recommend him enough. I think most people hear a lot of horror stories about wisdom teeth but having the procedure done in the practice rather than in a hospital felt a lot less intimidating. Sebastian is not only a very skilled dentist but he genuinely cares about patient care and experience. I wouldn’t hesitate to recommend him to anyone for dental treatment! I also had sedation for the procedure from Chris. Again, he was very reassuring and the sedation definitely stops you from remembering anything about the treatment! Thank you!
Bronagh Masterson
Bronagh M.
Some gentle persuasion from Chris and I finally agreed to have my Iffy wisdom tooth out having guarded it for about 50Years!After 40 minutes in Sebastian's consulting room with much reassurance, lots of local anaesthetic, a bit of tooth shuggling I left without my wisdom tooth (and one other) having felt not a twinge of pain or discomfort. Thankyou for your kindness and professionalism - BRILLIANT!
Susan Morris
Susan M.
I will never be a brave dental patient. I'm so tense when I cross the threshold that it's a wonder my hair isn't standing on end. Sebastian and Zoe are kind, patient, and encouraging, and they go to great lengths to make you feel comfortable and at ease.It's clear that Sebastian takes a real pride in his work - my fillings look and feel great. This has been my best ever dental experience.
Shirley White
Shirley W.
After putting off the dentist for a long time, I eventually had to give in to my toothache and visit the dentistAfter researching many dental practises throughout fife, I decided to go to St Andrews Dental Care and seek some much needed help. The sign up process was simple and I was seen very quickly, the reception staff were extremely helpful and always smilingDr Chris Jordan & Louise quickly diagnosed what needed to be done and got to work and after a couple of visits and some root canal, I was good to go.Everyone I came into contact with at the practice was amazing and professional. If you are weary of the dentist (like me) or are worried about needles, this is the place to go for pain free dentistry, you won’t regret it.
Sean Will
Sean W.
As an extremely nervous patient, I cannot rate the care received from Chris and his team highly enough. All aspects of the treatment were explained fully and I suffered no pain or discomfort during or after the procedures. Thank you Chris, I have my smile back.
linda banks
linda B.
There are not enough superlatives to give this practice, and Sebastian Mylchreest in particular a worthy review. As a late sixties grandma with a lifelong phobia of the dentist, I can't believe how much dentistry has changed for the better. The whole team is fantastic, and do their utmost to put you at your ease. I recently had a crown fitted, and I had the second part of the procedure done without any anaesthetic. That may not sound like a big deal, but I used to have to take tranquillisers just to get through the door.Cannot praise them enough.
anne boland
anne B.
I was extremely happy with my dentist and when he retired I was anxious about finding a replacement. I needn’t have worried, Chris is a skilful and considerate dentist and I feel equally happy with him.
Sandra Lowe
Sandra L.
I had a broken tooth that had to be repaired. Sebastian explained all the options and we agreed a procedure, which was carried out the next day. It was so relaxed and painless that I fell asleep during the procedure! It is now 3 hours later, all numbness has gone and there is no discomfort whatever.Thank you Sebastian and the rest of the team for a quick and pain free experience - I would even say "enjoyable"!
David Cole-Hamilton
David C.
I could not be happier with the result of my dental work carried out by Seb. The whole dental team is friendly and welcoming and really made me feel at ease whilst undergoing my treatment. I would highly recommend StAndrews Dental Care to anyone looking for dental treatment.
Naomi Hart
Naomi H.
So happy with my results ! Thank you so much Chris anyone looking for a new dentist get Chris. I also have a fear of the dentist and I have no issues with Chris and is every gentle too! Thanks again
Domenica Gonsales
Domenica G.
I am new to the practice and can’t give enough praise for their exemplary level of care. The whole team are amazing, Kasia and Gemma are so welcoming and friendly making visits a pleasure. I needed extensive work so special thanks to the very caring Dr Chris Jordan and Louise and Eilidh, hygienist for their impeccable work over the past few months. Chris promised the final result would be really good and he didn’t disappoint exceeding my expectation. Loving my fabulous new smile.
Norma Stenhouse
Norma S.
I couldn't have asked for a better experience at the St Andrews Dental Care and Implant clinic. All the team made me feel so welcomed and at ease from start to finish! Thank you so much Chris for my final result- Could not be happier with them. Totally transformed my smile! Thanks again!
Lucy Chalmers
Lucy C.
Having today completed a lengthy course of treatment including crowns, root canals and an implant I must say that I cannot recommend this dental practice highly enough. From the initial consultation with Kelly to my final appointment, all the staff have been kind, caring, helpful and cheery. My dentist Dr Sebastian Mylchreest is extremely skilled, calm, friendly and humorous and he and his dental nurse Zoe, who is a totally competent and very reassuring presence, make a wonderful team. All my treatment was pain-free and stress-free as advertised and I could not be happier with my new look mouth! Thank you also to Dr Nik, the hygienist team and Kasia the receptionist. See you in 6 months!
Jo W
Jo W
I really cannot fault the excellent care I’ve had since first visiting St Andrews Dental Care last year to discuss replacing my existing veneers that I had fitted at another practice some years ago.From my initial smile consultation with Kelly to discuss what treatment options might be suitable for me, right through to meeting with Dr Chris Jordan, I have always been made to feel like I was the most important patient visiting that day.The end result is that I have a beautiful new set of composite veneers which I could not be happier with, it’s totally transformed how I feel about my smile - and everything was 100% pain free!So a special thanks to Chris, Louise and all the rest of the team at St Andrews Dental Care for being so great. Wouldn’t hesitate to recommend the practice to anyone seeking 1st class dental care.
Katie Pryde
Katie P.
Just excellent. Apart from all the staff being friendly and attentive they live up to their motto of "pain free". Thanks Chris and the rest of the team.
David Cochrane
David C.
Wow!!! What can I say, wisdom tooth removed in under 2 minutes after 10days of constant pain..... didn't feel a thing, not even the injection !! Sebastian and team are so caring and helpful.Highly recommend 👌 😍.
Charlene Anderson
Charlene A.
I started off with the practice last year as I was looking for a new dentist and had them recommended by a friend. After my initial visit and check up, which I was very happy with, I broke an existing crown and opted for a dental implant to repair it. I am very happy with both the result and the process of getting there. Everyone in the team is fabulous, helpful and confidence inspiring (which is great if you’re a bit scared of the dentist like me!). Special shout out to Sebastien who explained everything in detail and yet was still happy to answer questions! Thanks everyone.
Yvonne Fielder
Yvonne F.
I have been a patient with this practice since 1999. Stuart and his dentists and nurses and staff are amazing. I have had implants done and was totally pain free. They really look after you. Best dentist in the world. No need to be scared....they all wear masks !!...........I look forward to the next 20 years with them.
Neil Dobson
Neil D.
Amazing experience from start to end! I have a long standing phobia of dentists but Chris and his team were great at explaining everything and it was pretty much a breeze!
Aimee Royle
Aimee R.
I had problems with teeth grinding and a jaw click and this was resolved so quickly and easily with Sebastian. I normally have a lot of anxiety about going to the dentist but I was so comfortable and not stressed at all. I would really recommend this dentist!
Sorcha Eble
Sorcha E.
I have had THE best experience with the guys at St Andrews dental care. From the 1st appt with Kelly to my final appt today with Chris and Louise I have been made extremely welcome and had the BEST care. I was guided through the process of getting my new smile by all the team and would have no hesitation in recommending the practice to anyone! They are are all amazing! Thank you again for making me smile 😬
Leanne Dunn
Leanne D.
My whole experience with St. Andrews Dental Care & Implant Clinic has been exceptional. From my first consultation and planning, to getting extensive dental work.All the staff make you feel welcome and at ease. I would especially like to thank Sebastian for his attention to detail and dedication to achieving everything to give me a smile to be proud of. and Zoe for looking after me and choosing the colour of my new teeth/crowns. They look amazing and all pain free.I will definitely be recommending them to friends, family and colleagues.
Jack Kinloch
Jack K.
Booked an appointment here due to frequent jaw clicks and locked jaw. A few appointments and a retainer later, I no longer experience jaw clicks or any difficulty with my jaw anymore. Dr Sebastian Mylchreest is fantastic and makes the expereince much simpler and more enjoyable. Would highly recommend!
Joshua Lembong
Joshua L.
A very positive experience today, considering my high level of anxiety.A big thank you to Sebastian and his nurse Emma, for his understanding and professional and gentle care.Thanks to all the team at St Andrews Dental Care.I will come back!
moira farmer
moira F.
I can't recommend this dental practice highly enough! I visited several times recently after registering as a new patient needing dental treatment.Kasia at reception is always friendly and welcoming and keeps me on track with email reminders or phone calls about my appointments.Chris is amazing and carries out my tests and dental treatment swiftly and painlessly, providing me with complete reassurance.My hygienist appointments with Gillian are also completely painless and she really takes time to explain what treatments she'll be carrying out and ensuring I'm completely happy with everything.All Covid regulations are followed which also promotes full confidence in this excellent dental practice.Thank you to everyone at St Andrews Dental Care & Implant Clinic!
Keddie Carroll
Keddie C.
I am not a regular patient at St Andrews Dental Care, I just needed a root canal at an unfortunate time during Covid-19, far away from my usual dentist. As far as it is possible to have a pleasant experience at the dentist's, this was a pleasant experience indeed. They quickly gave me a "tooth crisis appointment", fixed the problem painlessly in two more appointments and were reassuringly responsible about Covid-19 protection. I never had to wait more than five minutes to see the dentist. Kasia always replied quickly to my emails and was very patient with the way I managed to make her life complicated due to technical payment problems.
Kathrin Passig
Kathrin P.
I went to this dentist to get all the scans and x-rays for my full mouth restoration which i had in India, and it was a complete and utter failure, with badly placed implants, infections and of course they added far too many implants just to make up the numbers.So I went back to St Andrews dental clinic with my tail between my legs and asked if they could help me..........And they were absolutely amazing, Mr Stuart Thomas, Sebastian, Zoe, Kasia and the whole of the rest of the team, it took 2 months for them to correct and remove all of the problems that i had created. And finally a special thx to Dr Sebastian Mylchreest and Dental Assistant Zoe whom both treated me like i was there only client. Oh!! and they are super helpful with payment plans.If you are looking for the best dentists and dental care in the UK, I will tell you all a secret, THEY ARE ALL AT THE "ST ANDREWS DENTAL CARE & IMPLANTS CLINIC"I now have a full set of beautiful teeth and couldn't be more grateful and all PAIN FREE!!Perfect dental experienceLOVE YOU ALL WILL BE FOREVER IN YOUR DEBTENRIQUE NAVARRO
Enrique Navarro
Enrique N.
Great service people are lovely would definitely recommend
Ryan McHugh
Ryan M.
I've always received great treatment here. I used to have trouble grinding my teeth at night, which was quite painful and ended up cracking a filling in one of my molars. They made me a small mouthguard that fixed the problem right away. In all, I would definitely recommend them.
Stephanie O'Rourke
Stephanie O.
Friendly team. Pain free. Sensible approach. Good, rounded service.
Mike Stewart
Mike S.
Sebastian has literally brought back a smile I haven't seen in about 20 years, and the only difficulty for me was trying to stay awake in the chair. I nodded off twice that I know of! An extremely professional and welcoming dental practice all round, I can't recommend Sebastian and the Team highly enough :)!.
Ken Fee
Ken F.
Regular patient for many years. Fully endorse excellent high quality patient-orientated service. Outstanding.Latest visit again fulfills, exceeds expectations. I'm a retired medic and can judge the skill with which Seb and Chris work. Wouldn't dream of going elsewhere.Thanks guys (and gals).Peter
Peter Ball
Peter B.
First appointment was a truly thorough examination and explanation of what treatment was required.Second appointment I was very anxious, but Chris Jordan and Emma made me feel very relaxed.I was surprised when told the treatment was finished as there had been no pain.Chris spent time before treatment explaining exactly what he was doing.Very friendly and professional by all the staff.Thank you
Doreen Delaney
Doreen D.
I just wanted to say a few words in recognition of Sebastian Mylchreest at the St Andrews Dental Care & Implant Clinic. I had to have a root canal and a new crown fitted during the C-19 restrictions as my own dentist was prohibited to carry out the work due to lockdown restrictions.Sebastian carried out a first rate job, he was extremely professional and very friendly, in addition to explaining the dental work as he proceeded with the treatment. The experience was as pain-free as you are likely to get when visiting a dentist. I found Sebastian to be genuine and extremely genial and would recommend him with no reservations. Thank you so much for a great job, I am very happy with my treatment and the result. 👍
Dave Deans
Dave D.
Had a crown fitted - the preparation was so good that the actual fitting took just 20 minutes, from start of appointment to out the door!
Gavin Greig
Gavin G.
Superb treatment from Chris and Emma during my appointment today.Chris explained the treatment to me before he started and during the treatment, and asked if i had any questions.Both he and Emma were very professional and caring at all times.After he had finished he took the time to ensure I was happy with todays work and gave me instructions on how to proceed until my next visit.I would fully recommend Chris and his team, and the full staff at this dental practice, who cannot do enough to ensure your visit is "Pain free".5 stars without any doubt. Thank you.
STEVE JONES
STEVE J.
No word of a lie, I kept falling asleep during my root canal treatment. Quite an accolade for a wuss like me! Kudos to Sebastian and his team for such a pain free experience. Thank you.
Munro Corbett
Munro C.
I cannot recommend Sebastian and the rest of the team at At Andrews Dental Care, highly enough. Last year I was really suffering with throbbing pain around my ear/ jaw area. This would worsen at night and was causing me acute sleep problems. I couldn't seem to find anyone who could help. After many months, I eventually mentioned it to Sebastian, who immediately diagnosed the problem, ( TMJ), and measured me up for a 'splint' which I wear at night. After months of anxiety and pain, Sebastian sorted it. In fact, I discovered that he has specialist training and qualifications in issues such as this. Don't be fooled by his youthfulappearance - Sebastian is a highly skilled and experienced dentist. His pleasant manner puts you totally at ease. An excellent practice with an excellent team of professionals.
Barbara Maxwell
Barbara M.
Definitely 5 stars! for Sebastian. No drama,everyone lovely,.IAnd I love the dental chairs!
Lesley Watson
Lesley W.
Just what a dental practice should be. Everyone is very professional as well as very friendly. They tell you - and show you - clearly what they need to do and how much it will cost. And while they're working they are excellent at explaining what's going on. Like many people, I suspect, I've always had a phobia of dentists. But with Seb & his team the whole experience is calm and unscary .
Mark Rogerson
Mark R.
Sebastian Mylchreest was excellent. Explained everything clearly and was extremely adept at carrying out the procedures. A very good dentist.
Peter Rowley
Peter R.
I have seen the dentist a few times here and they have always been fantastic and very friendly. They dealt with dental emergencies quickly which as a student was really helpful.
Catherine Essex
Catherine E.
I would thoroughly recommend this dental practice and Dr Sebastian Mylchreest to everyone, including those who are nervous about visiting a dentist.From entering the waiting room the whole experience was calming.All the staff are pleasant and Sebastian has such a lovely manner. Everything was clearly explained so I always knew what to expect and the whole process was painfree - including the injection of local anaesthetic.I now have a perfectly fitting dental inlay.
Joan McCulloch
Joan M.
I have been going here for 30 years and always had a 'good' experience. Very friendly reception and always made to feel at ease. My present dentist, Dr Sebastian Mylchreest, makes you feel very relaxed and confident that your dental problems will be resolved. You also receive a very good and thorough check up with the hygienist. Strongly recommend.
Allan Brown
Allan B.
If I could have given six stars for the professional care and treatment offered by Sebastian and the wonderful team (Zoe and Kelly) at St. Andrews Dental Care I would have. I have had major anxiety issues with any type of dental care since a terrifying experience as a child and had avoided treatment until absolutely necessary. From my initial visit, Sebastian took the time to explain each step of the visit and to allay my fears. I had extensive work done and can honestly say that each session was pain free. I would highly recommend this practice to anyone!
Michelle Stovell
Michelle S.
I have had excellent attention from the St.Andrews Dental Care & Implant Clinic, I am very pleased with the result the staff have been very caring and helpful and my procedures have been painless I would definitely recommend them, and already have done.
Margaret Duncan
Margaret D.
Stuart and his team are the best. Friendliness and professionalism greet you as soon as you enter the building and remains with you throughout your treatment. Thank you Stuart and everyone.
Susan Jamieson
Susan J.
One of the best & friendliest practices around - both Stuart & his team are true professionals which has seen me keep returning for nearly 10 years now. All work is done to the highest standard and from previous bad experiences at other practices .... I've never felt my teeth have been so well looked after
William Paterson
William P.
What a wonderful helpful man Dr. Farmer is…and his staff are second to none!!!There is not enough praise I can give this practice…I thoroughly recommend it through and through.!!!!
Angela Bradley
Angela B.

*Pain Free Dentistry at St Andrews

We Are Pain Free!

We Are Pain Free!

We Are Pain Free!

We Are Pain Free!

We Are Pain Free!

We Are Pain Free!

We Are Pain Free!

We Are Pain Free!

Finance Options - Spreading The Cost of Your Dentistry

Finance Options - Spreading The Cost of Your Dentistry

We understand that dental treatment may be necessary at times which are not always financially convenient. To help you on these occasions we can offer you various options to spread the investment including 0% interest free credit on treatment.

Other low cost finance options are available. If you are worried about paying for your dental treatment we will try our best to help find the right solution for you.

We also offer a pain free practice plan to help spread the cost of your routine dental care.

Get In Touch With St Andrews Dental Care Today

Contact St Andrew's Dental Care

Home of *Pain Free Dentistry

Telephone: 01334473363 (24/7)

Email: info@standrewsdentalcare.co.uk

Dentistry For Busy People

Monday 9.00AM–6.00PM

Tuesday 9.00AM–6.00PM

Wednesday 9.00AM–6.00PM

Thursday 9.00AM–6.00PM

Friday 9.00AM–4.00PM

Plus 2 late nights and one Saturday each month

Come And Meet The St Andrew's Team

Come And Meet The St Andrew's Team

Where Is St Andrews Dental Care In Fife?

How to find St Andrews Dental Care - 2 Lockhart Place, Fife, KY16 9XB

Dentist in Fife