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Terms and conditions

Engagement In Our Services Letter Terms And Conditions

Introduction

Our practice has a focus on changing the way dentistry is experienced by our patients. We strive both in our clinical care and our service delivery to make this experience as pleasant as possible for all those who visit us. Our practice is one in a group of practices with this focus, which is called the Pain Free Dentistry Group. With our vision of dentistry delivery, always looking to improve into the future as medical care, technology and patient services improve we endeavour to remain at the cutting edge and be a practice that our patients and team alike are proud to be part of.

Set out below are our terms of service so that both our patients and practice teams understand the expectations of our delivery of care.

Application and this entire agreement

The terms and conditions apply to the provision of the services detailed in any estimates, quotations, consent letters, patient information materials and treatment plans provided to you (the patient).

You are deemed to have accepted these Terms and conditions from the date that you attend for examination or treatment at the practice.

You acknowledge that you have not relied on any statement, promise or representation made or given by on our behalf. These conditions apply to the exclusion of any other terms that you try to impose or incorporate, or which implied by custom practice, profession or course of dealing

Our Services

We warrant that we will use reasonable skill and care in the provision of our services which comply with the quotations of the services provided including any specification in all material respects. We can make changes which comply with any applicable law, safety requirement or clinical need and we will notify you if this is necessary

We shall use our reasonable endeavours to complete the performance of the services within any requested or agreed timeframe set out in the quotation however, it must be recognised that we are not in control of many factors including, but not limited to biological issues such as healing, biological response and tooth movement times as well as, delays in courier delivery, third party manufacture of medical devices, fulfilment ordering of required components, unplanned issues with our practice facility and equipment, personal emergencies and sickness of key staff members as well as acts of God

All of these terms and conditions apply to the supply of goods as well as services unless we specify

We will provide dental services to you in connection with this engagement. Our services will be provided solely for your benefit. No other party shall be entitled to rely on our services for any purpose, and we accept no responsibility towards any person other than you and the treatment you have undertaken with us. We will not communicate with any other party whether related to you or not without your expressed permission

Your obligations

To meet your treatment requirements, you must attend your appointments at the agreed time and frequency. Any failure to meet your planned appointments may result in delays, reduced quality of treatment outcomes, possible changes to your plan and possible increases in cost for treatment.

You will agree to our cancellation policy with notification of any appointment changes 2 full business days prior to you originally planned visit time.

You are expected to keep your oral health in an acceptable condition with use of the appropriate cleaning aids and frequency as directed by the dental team as well as maintaining your dental health review appointments at the appropriate recall intervals.

You must supply us with all relevant information with regards to your treatment including medical and dental history, personal issues that may affect your treatment and any information pertinent to the delivery of your care.

We are not liable for any delay or failure to provide services by your failure to comply with your obligations.

Consent to your treatment

Dental consent is an ongoing requirement. Your treating clinician will determine whether your consent will need to be in written, verbal or implied.

Written consent will be provided to you via digital document unless otherwise requested in paper form or determined by your treating clinician.

You agree that it is your responsibility to disclose in full any points that may support your clinician in providing consent and that you will have the opportunity to ask any questions before your consent to treatment in given.

If you would prefer written consent as confirmation when a clinician deems verbal or implied to be appropriate, then you must state this prior to undergoing any treatment.

Timing and provision of your treatment

Dentistry is not an exact science and like all medical sciences your treatment is not 100% predictable in outcome or timeframe. Your treatment is unique to you and cannot be compared to any other person that may seem to be undergoing similar types of treatment.

By undertaking treatment with us you accept that your treatment may take longer than originally foreseen.

This may mean not only a longer time until the date of completion but may also require further appointments.

We accept no liability for any further costs including but not limited to extra travel, time from work or inconvenience experienced by you through the nature of your treatment.

We will endeavour to update you at the earliest opportunity whenever it becomes apparent that your treatment may take longer.

It must be recognised that appointment times, number of appointments and the duration of your treatments are estimated at the outset with the information we have available at that time and any estimate on time frame will be based on this information along with our experience in providing this care. However, it must be recognised that individual variation is not something we are able to control.

In many cases treatment times are not set and are dictated as the progression of healing, biological response or tooth movement happens. We do not promise anyone that treatment will be finished by a specific date and any indictive dates given to you will remain indicative throughout.

Standards of work cannot and will not be compromised to meet time constraints

Clinicians as self-employed status

Our clinicians are self-employed contractors allowing them to make decisions in favour of the patient and keeping those interests above those of the company they are contracted under.

With our team approach our clinicians may deem the treatment more suitable to be referred to a colleague within the practice and occasionally externally should the need arise.

It should not be expected that you will see a single clinician for all your treatment, and we make no representation that this is the case, most commonly due to areas of expertise, shift patterns and holidays.

If deemed in your best interests to refer you elsewhere for treatment we will pass your relevant personal and clinical information to the practice/clinician we feel is most appropriate for your ongoing care. We accept no responsibility of the service or care provided buy this third party.

Any complaints will be managed by the indemnity of the individual clinician prior to being escalated to that of the company if and when appropriate.

Treatment guarantees

This is a demonstration of our attention to detail in the provision of dental implant treatment and our experience as a group of clinicians in providing many thousands of dental implant procedures successfully.

  1. Dental Implant Treatment For non-smokers with no previously treated periodontal (gum) disease. We will guarantee dental implants and their restorations mechanically for five years providing patients attend the practice for recommended maintenance appointments throughout the entire five-year period or (if appropriate) attend their previous General Dental Practitioner for similar maintenance appointments. For biological complications this is due to home care and personal factors. We will guarantee for 12 months after which you will be contacted by Dental insurance Partnership Ltd who will ask if you wish to take their policy for a further 12 months. Please note if you take this policy, it protects both the mechanical and biological components which is especially beneficial after 5 years. If attending another General Dental Practitioner this must be agreed in advance by the treating dentist in writing and if guideline standards are not met by you being treated elsewhere we cannot uphold you guarantee
  2. For patients with previously treated gum disease, as defined at assessment, we will provide a three-year guarantee for mechanical breakdown of dental implant treatment as above with similar conditions applying.
  3. For smokers or patients who have recently stopped smoking (in the last 5 years), we will offer a three-year guarantee on dental implants, similar to the conditions in points 1 and 2. These guarantees will commence from the date that the implants are surgically placed. There are several companies who offer dental implant warranties and can be found online. We provide a guarantee (outlined above) of the implant and crown structure and replacement if the implant fails to integrate on the first occasion (we do not offer refunds if you decide not to replace the failed implant). Like gum disease around teeth, we are unable to guarantee you will not have gum disease around your implant at some stage in your life. The best solution is to attend for your check-ups and hygienist appointments at lease every 6 month or less if advised. No guarantee is provided unless you attend for check-up and hygienist appointments every 6 months and an annual x-ray of the implant. If you fail to attend for appropriate maintenance appointments no guarantee will be provided. A maintenance plan is available to reduce your costs in this respect. Peri-implantitis (gum disease around implants) is the main cause of implant failure. Like gum disease around teeth, it is caused by plaque accumulation around the implant. This is almost always a preventable condition if the implants are maintained properly. Any further treatment to stabilise this disease will not fall under the guarantee. Smoking and diabetes are the most common factors which make this disease more common.

Please note that this warranty is also dependent on attendance at the advised maintenance appointments as set out above. This policy is provided by a third-party company and restricted to their terms and conditions.

  1. On restorative treatment for porcelain crowns, veneers, inlays and onlays we will provide a five-year guarantee against mechanical fracture.
  2. Composite/bonding restorations are given a 3-year guarantee.
  3. On failure of an endodontic treatment (Root Canal) within five years we will offer an extraction of the tooth as required free of charge unless referral to a specialist colleague is required.
  4. Dentures are given a 3-year guarantee against breakage and fracture in normal use. If fit is not ideal due to changes in gum shape, then a reline will be carried out at a reduced fee.

Pain Free or your money back guarantee

  1. If at any time during your treatment, whilst in our treatment rooms, you experience pain and are unhappy please tell your treating clinician you experienced pain and would like the manager to contact you after your appointment to arrange for your money back repayment. We will then arrange a suitable time for you to be contacted.
  2. If your treatment involves numerous appointments for a particular procedure, you will receive repayment in proportion to the particular appointment for treatment that was painful (not the full course of treatment over numerous appointments). This is determined by the practice, based on the amount of time used in the dental chair (pro rata for the complete treatment). An explanation of the calculation can be provided if requested.
  3. Before you commence treatment, please remember that on occasions having treatment completed certain aspects may be uncomfortable. Our aim is that this is fully explained to you beforehand and you are well aware of any potential before beginning your appointment.
  4. Your experience after treatment is subject to your body’s unique healing potential and is controlled by multiple factors including but not restricted to pre-treatment condition, genetics and hormones. On the rare occasions that you experience discomfort once you have left the surgery, we will always do our utmost to ensure you are aware of any potential post treatment discomfort but cannot provide this guarantee as set out above due to each person’s individual healing response.

Occasionally due to a dental emergency arising (eg. ‘hot-pulp’ or swellings/abscesses) emergency dental treatment is deemed clinically necessary to avoid potentially life-threatening complications. Unfortunately, in these circumstances local anaesthesia may not be appropriate or when deemed appropriate to use may not work as effectively. Therefore, some unavoidable discomfort during the procedure may be experienced. Due to the necessity of this emergency treatment to be carried out under our duty of care to our patients, we unfortunately cannot offer the pain-free money back guarantee on such occasions. We will however only provide the necessary treatment with your full consent at this time and allow you to return to complete any outstanding treatment at a later date under normal guarantee conditions.

Estimates of treatment costs

Estimates/Quotations will be set out at the beginning of treatment as an itemised service.

If you request changes to your treatment or a further investigation or complication warrants a deviation from your original plan (determined by a clinician) you will be informed of this and a new detailed item of services fee estimate will be provided.

Prices estimated/quoted are valid for 30 days and are fixed until the completion of your treatment as long as appointment times are met.

Price rises for treatments will occur periodically to meet the practice needs without notice other than an updated quotation for new treatments.

Payment

Payments must be set out and agreed at the start of your treatment and delivered via pay as you go card/cash paid prior to booking your next appointment, a direct debit arrangement or by 3rd party finance (any lab or material fees must be paid in full prior to medical device or material/componentry ordering).

If you do not pay within the required process set out above, we can suspend any further provision of services and can cancel any future provision of services requested or arranged by you.

Receipts for payments will be issued at your request.

We do not accept cheques as a method of payment.

Deposits for appointments

For any appointment that is being carried out under a pay as you go contract, we require a deposit to be left to guarantee your appointment. This deposit is to book your place in our clinical diary and is required for all patients. This process dramatically reduces the number of failed appointments which in turn rewards our patients and team by minimising wasted appointments, making more availability for those that need appointment time and reduces the need to raise prices to compensate for the losses placed on us by those who fail to attend their planned visits. If you cancel your appointment by providing us the required notice, then we will of course fully refund any deposit you have provided.

Membership plans (Pain free plan and Forever young club)

Our membership plans are for a minimum 12-month contract

Cancellation of your plan can be given by 3 months’ notice in writing or via email to the practice.

If you have received any discounted treatment in the 12-months preceding you end of membership date, then you are liable for the full costs of this treatment(s)

Cancellation and amendment

We can withdraw or cancel a quotation prior to commencement of treatment.

If an amendment is required, you will be notified prior to commencing of your next treatment and we will endeavour to do this at the earliest opportunity and keep any changes to a minimum.

If you wish to amend any details of the services, you must tell us as soon as possible and we may request that this is done in writing.

Termination

We reserve the right to terminate the provision of services immediately if you;

  • Commit a material breach under these terms and conditions
  • Fail to make any payments due
  • Become abusive to any of the practice team
  • Have a break down in the trust relationship
  • Make any false representations of us to any person, online forum or review platform/social media

Intellectual property

We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

Liability and indemnity

Our liability under these terms and conditions and in breach of statutory duty and in tort or misinterpretation or otherwise shall be limited as set out in this section.

The total amount of liability is limited to the total amount of fees payable by you under our contract.

We are not liable (whether caused by our employees, agents or otherwise) in connection with provision of services or the performance of any of our other obligations under these terms and conditions or the quotation for;

  • Any indirect, special or consequential damage, costs or expenses or
  • Any loss of profits, loss of anticipated profits, loss of business, loss of data, loss of reputation or goodwill, business interruption or other third-party claims or
  • Any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control or
  • Any losses caused directly or indirectly by any failure, or you breach in relation to your obligations or
  • Any losses arising directly or indirectly from the choice of services and how they will meet your requirements or your use of services
  • Nothing in these terms and conditions shall limit or exclude our liability caused by our negligence or fraudulent misrepresentation or for any other matters for which it would be unlawful to exclude or limit liability

Communications

All notices under these terms and conditions shall be deemed to have been duly given when delivered in paper or electronic form on the first day following delivery of the document.

This notice will be addressed to the most recent address or email address notified to us.

Should you feel the need to speak to a supervising member of our team

If you do feel the need to inform us of anything, please do not hesitate to contact the practice directly by whatever communication method you prefer. We will listen to any comment you wish to make and if appropriate to gather any further information and respond to you as soon as possible.

If you do have a formal complaint you wish to make, we have a process that we must follow. We always wish to resolve any issue you may have locally and in a timely manner. Our formal complaints process is governed by the requirements set out by our practice insurance/indemnity companies as well as meeting the requirements set out to us through GDPR, data protection and the GDC. Upon request we can provide you with a copy of our formal complaints policy. It must be noted that any formal complaint process takes longer to resolve due to the nature of the requirements we must undertake.

Severance

If one or more of these terms and conditions is found to be unlawful, invalid or otherwise unenforceable, that/those provisions will be deemed severed from the remainder of these terms and conditions (which will remain valid and enforceable)

Which law will govern the contract?

This Agreement, and any issues or disputes of whatever nature arising out of or in any way relating to it or its formation (whether such disputes are contractual or non-contractual in nature, such as claims in tort, for breach of statute or regulation, or otherwise) shall be governed by and construed in accordance with the laws of Scotland. The Parties submit to the exclusive jurisdiction of the courts of Scotland.

If you need any further information, then please do not hesitate to contact us directly by phone or email.

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Google Rating
4.9
Based on 145 reviews
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Our lovely patients

Check Out Our Latest Patient Reviews

St Andrews Dental Care & Implant Clinic
4.9
Based on 145 reviews
Had a consultation with Haley before my hygiene appointment with Leigh. Was taken through my options for future treatment and everything was explained very clearly, Haley is a treasure to St Andrews dental care. Leigh was very thourough with my hygiene appointment as always.
Euan W.
Euan W.
I would highly recommend this practice. I had a consultation with Hayley and she discussed my options over a coffee and then booked me in with the Dentist who specialised in what i wanted. Throughout my treatment Hayley kept in constant contact and even checked in on me after my appointments. I was offered some lovely extras too which included a eyemask and lipbalm ! Thank you so much for all your effort to make what is usually a scary place feel warm and welcoming x
Lyndsy B.
Lyndsy B.
Regular patient for many years. Fully endorse excellent high quality patient-orientated service.Latest visit again fulfills, exceeds expectations. I'm a retired medic and can judge the skill with which Seb and Chris work. Wouldn't dream of going elsewhere.Thanks guys (and gals).Latest visit (10/22) again confirms!Peter Ball
Peter B.
Peter B.
I had a damaged front tooth post which had to be removed by Dr Farmer .So no front teeth 🥴 A synthetic bone graft was necessary due to infection. Then a titanium implant put in . Five months to heal then hooray . Two lovely new front teeth.Great treatment.Thank you so much .Norman McDicken
norman M.
norman M.
1st class and always has been. Have been going to this practice for almost two decades now and the treatment and service by dentists and staff is consistently great. Friendly, modern, latest technology and pain free. Nothing to be down in the mouth about when you have an appointment here.
Neil D.
Neil D.
Absolutely over the moon with my treatment from Claire Seifert. I was initially apprehensive but after my first appointment i knew I had found my new Dental Practice. Claire was professional, respectful and most of all i felt very comfortable.I can’t believe I am now smiling after being so self conscious for many years. From start to finish my treatment was painless and relaxing and I have no problem at all recommending Claire and her team for an effective, pain free and friendly treatment.
Lisa Jayne V.
Lisa Jayne V.
Suffering from some discomfort, I called in, in person, on Monday at 1530 to see a dentist and was given an appointment for 0945 the next day. By 1030, I was walking out of the surgery minus 1 bad tooth which I expected. Fantastic service and superb treatment from all at the practice. Many thanks.
Kenneth M.
Kenneth M.
Couldn't be any more impressed and wish I had been going there for years, but thrilled to have finally found a dentist who understands the phobic and where the treatment is not in any way rushed ahead of next patient. I was completely pain free and felt in the most capable hands . Highly recommended.
N S
N S
I found the whole visit pleasant, professionally excellent and thoroughly to be recommended. I was very impressed by the manner of Sebastian, my dentist, and his ability to relate to my own needs and wishes.
Alastair S.
Alastair S.
Thrilled with the work Deborah carried out for me last Friday. She managed to save a tooth from needing a crown. She explained every step of the process, and I never felt a thing during the appointment which lasted an hour.Many thanks Deborah.
Richard S.
Richard S.
the appointment scheduling, preparatory paperwork & reminder process is painless & efficient.The physical welcome at the surgery is friendly, competent, relaxed yet professional.The treatment is focussed, effective and painless. Information flow is helpful and friendly; resulting in a feeling of shared responsibility for the treatment.post-treatment follow-up is just as efficient as the rest of the process.
David O.
David O.
Great surgery and very professional. Object to unnecessary reminders and online form filling, as well as these very annoying review requests. I was just at the dentist!!
Alan R.
Alan R.
Fractured my tooth whilst on a skiing holiday. Phoned around a lot of dentists trying to get an appointment with no luck until I happened upon St Andrews Dental Care. They were very understanding about the hole in my smile and fitted me in very quickly for an initial assessment and a temporary tooth at the same appointment to keep me going, while we plan the next step. I would highly recommend this dentist practice. Fantastic service. Thank you very much to all the staff.
Mike C.
Mike C.
Deborah Park completed my cosmetic dentistry after Chris Jordan left the practice.I did feel apprehensive, at first, as I had done a lot of research to find someone I could trust to deal with my problem teeth and was therefore anxious when he informed me he was leaving the practice half way through my treatment! I need not have worried as Deborah is a perfectionist whose precision and dedication to the improvement of my teeth has resulted in a beautiful end result!I am thrilled with my new smile.😁Thank you Deborah. 🤗
Gillian Stephen (.
Gillian Stephen (.
I just wanted to say a few words in recognition of Sebastian Mylchreest at the St Andrews Dental Care & Implant Clinic. I had to have a root canal and a new crown fitted during the C-19 restrictions as my own dentist was prohibited to carry out the work due to lockdown restrictions.Sebastian carried out a first rate job, he was extremely professional and very friendly, in addition to explaining the dental work as he proceeded with the treatment. The experience was as pain-free as you are likely to get when visiting a dentist. I found Sebastian to be genuine and extremely genial and would recommend him with no reservations. Thank you so much for a great job, I am very happy with my treatment and the result. 👍
Dave
Dave
Excellent professional, friendly, helpful service for removal of a bothersome tooth . Pain free. Well done everyone and many thanks on behalf of my husband
Elizabeth P.
Elizabeth P.
I had an appointment for a scale and polish with airflow (stain removal treatment). Eilidh did an amazing job as per usual. I have sensitive teeth but my treatment was pain free. Morgan who was nursing did an excellent job and was very pleasant. Both Patty and Alana at front of house were friendly and professional. 100% recommend this practice for all your dental treatment.
xmahirax
xmahirax
Eilidh and Morgan both made me feel very at ease when I had worries about my teeth. They took their time and made sure I left the appointment feeling at ease. I then saw Sebastian and Aimee who investigated some suspicious pain and worked out the problem quickly. Alana was amazing in reception as well. 5 stars!
Patty M.
Patty M.
For someone who quite frankly has a phobia of dentists Sebastian puts you at ease and the (if this is possible) most painfree experience. Highly recommended.
Rich C.
Rich C.
Seb made me feel really comfortable and picked up things that no other dentists have previously. He has gone above and beyond so far to help me out with all my dental needs. Would 100% recommend
Clara P.
Clara P.
As always Bill was extremely happy with the care and service that he received from Eilidh and Mahira. The friendship shown to him and explanation of the treatment he needed was first class and very professional.
Sandra R.
Sandra R.
My scale and polish was the best I’ve ever had, Eilidh was incredibly gentle but thorough at the same time. Mahira the nurse was reassuring and professional. I genuinely look forward to my next cleaning which is something I never thought I would say!
Patty M.
Patty M.
I have been going here for 30 years and always had a 'good' experience. Very friendly reception and always made to feel at ease. My present dentist, Dr Sebastian Mylchreest, makes you feel very relaxed and confident that your dental problems will be resolved. You also receive a very good and thorough check up with the hygienist. Strongly recommend.
Allan B.
Allan B.
Very helpful and professional. Lot of time spent going through step by step guide to all the treatment given. Have recommended this practice to many friends. L. Russell.
Lauren R.
Lauren R.
Excellent service at St Andrews Dental Care, always seen on time, everything well explained and best of all, no pain! Lovely staff, very friendly and welcoming
Jan N.
Jan N.
I’ve dealt with Chris and Eilidh since being at the practice in the past year. They’re both incredibly friendly, professional and easy to talk to. They show genuine care and give you tonnes of information on how to best take care of your dental hygiene in the long run as well as plan for future care you may need. The dental nurses are always friendly and helpful. The receptionists have saved me a few headaches in my time there by helping me out if I’m running late, locked in my house accidentally or unable to make an appointment in the coming days. Never thought I’d say I’d enjoy going to the dentist!
Euan M.
Euan M.
The practice called me this morning to tell me one of my appointments would not take place due to staff illness. My second appointment did go ahead. As always, reception was calmly relaxing and staff excellent. Treatment went well, Sebastian excellent as always and it was all pain free. Thank you.
Andrew H.
Andrew H.
I can't praise Chris and the team there enough! Not only is he great at his job - after giving me a smile overhaul - but the way that he kept me informed all the time, and planned the various treatments was great. It meant I always knew what was being done when and everything was actually done much more quickly than expected! A huge thanks to Chris and the team!
Ali M.
Ali M.
I had Invisalign with the St Andrews Dental Care & Implant Clinic and was thoroughly looked after the entire time.I felt like I was in very safe hands with Chris who was meticulous and really nice! My whole experience was easy, organised and comfortable.I would highly recommend this dental practice because they worked with me to get the best results and the whole experience was great! Really happy with my teeth now I can't stop smiling! :))
Elynor T.
Elynor T.
I was fully informed of what treatment I was going to receive and what David would be doing to ensure my treatment was both effective and pain free. Both David and Marie were excellent making me feel very comfortable and they did exactly what they said they would do, complete my treatment fully pain free.
Iain G.
Iain G.
After a google search to find a dentist after moving to Fife, I decided to give St Andrews Dental Care a call and I'm over the moon that I did!As a nervous patient, Dr Chris and his team, helped reassure me throughout my appointments. The end results are outstanding! The veneers are everything I hoped for, and more! I no longer smile with a closed mouth, and I am extremely proud of my new smile!
Debra T.
Debra T.
I recently visited a friend in Edinburgh. I talked about wanting my teeth whitened. He recommended to contact St Andrew’s Dental Care and see one of their Dentists Chris. I made an appointment and seen Chris the next day. Although I have a fear of dentists Chris immediately put me at ease. Following receiving one of most detailed check ups I ever had, Chris clearly explained my options for teeth whitening and appeared extremely knowledgeable about this field. I opted for the rubber teeth mouth guards. This involved a totally painless process where Chris used their specialist teeth scanning device. I explained I was returning to Northern Ireland in 7 days. Chris pulled out all the stops to get the lab to produce the plastic moulds from the scan of my teeth and then made the plastic whitening trays. I was able to collect them before I left. The items including the whitening liquid were presented in very professional packaging and I got clear instructions on how to use the whitening liquid before I left. I found Chris to provide a superb professional and customer personable service. I have used the mouth plastic trays and I am delighted with the the result. If you are looking for teeth whitening service I have absolutely no hesitation to recommend Chris at St Andrew’s Dental Care. I do plan to get my teeth straightened using the Invisalign Treatment and know Chris is an expert in this field and will be going to no other dentist to carry out this further treatment.
Robert H.
Robert H.
I recently visited the practice to have lip fillers. I was apprehensive about the end result as I wanted my lips a little fuller but still very natural in appearance. Chris was fantastic, spent lots of time answering all my questions and providing plenty of reassurance.I am over the moon with the end result and best of all it was definitely pain free!I can’t recommend Chris highly enough for this treatment.
Louise C.
Louise C.
I visited St Andrews Dental care for the first time and had a fantastic experience. I had a scale and polish treatment with airflow. Eilidh, the hygienist spent time explaining how to keep my gums healthy and clean. The treatment itself was completely pain free and it was over before I knew it! Megan also did a great job assisting Eilidh with the whole process. They were both so friendly and made me feel at ease. I would definitely go back to visit this practice again to get more treatments! Amazing service, thanks again☺️
Maliha R.
Maliha R.
I had a hygienist appointment for a deep clean and pureflow stain removal treatment before my wedding. The process was so efficient and not uncomfortable at all. Was done in half the time from my usual dentist. Elidh and mahira kept me notified of each step and were very friendly. Highly recommend 👌
misbah R.
misbah R.
After many years of feeling self-conscious about my teeth, I decided to take the plunge and go for Invisalign and composite bonding. From start to finish, the treatment I received from Sebastian and the team has been brilliant. Every step was carefully explained and I went from someone who dreaded the dentist, to looking forward to my appointments and seeing the progress and next steps. I now have perfectly white and straight teeth in time for my wedding next week and have no worries about smiling for the photos! I highly recommend St Andrews Dental Care to anyone looking for dental treatment.
Catrona M.
Catrona M.
Very happy with the experience I’ve had with Chris and his team, they all been very helpful and accommodated me well to get me on the right track as to where I would feel confident and happy with my teeth
Craig E.
Craig E.
Treated myself to Invisalign to straighten my front top and bottom teeth which had bothered me over the years, the treatment has proved to be a thoroughly worthwhile and quick experience with amazing results from wearing the clear invisible aligners, and with the option of a very affordable monthly payment plan.Sebastian took me through the treatment process with consistent professional care and advice. The process was extremely straight forward showing results as soon as 3/4 weeks from the start, I would highly recommend Sebastian and his team at St Andrews Care.
Jane W
Jane W
Everything is fully explained from treatment to cost. Kept informed of appointments by email and text. All staff professional and knowledgeable in their role.
Yvonne W.
Yvonne W.
Some gentle persuasion from Chris and I finally agreed to have my Iffy wisdom tooth out having guarded it for about 50Years!After 40 minutes in Sebastian's consulting room with much reassurance, lots of local anaesthetic, a bit of tooth shuggling I left without my wisdom tooth (and one other) having felt not a twinge of pain or discomfort. Thankyou for your kindness and professionalism - BRILLIANT!I first went to see Chris to ask his advice on what (if anything) could be done to reduce the ugly distortion of my front teeth or at least prevent them getting any worse. When he suggested using INVISALIGN I have to admit I was quite sceptical that anything so apparently gentle and unobtrusive could deal with the challenge! Six months on the results have been absolutely wonderful - I can grin and chat without the urge to hide my ugly teeth. A huge thankyou to Chris and the INVISALIGN team for the advice, encouragement and support - I could not be more delighted with the outcome.
Susan M.
Susan M.
Had a new denture made and I cannot tell you how delighted I am !!! I cannot even distinguish it from my own teeth it is utterly amazing!! Thank you so to the lovely young man who did this for me !! This has got to be the best practice in Scotland!!!!
fran G.
fran G.
I have been a patient with this practice since 1999. Stuart and his dentists and nurses and staff are amazing. I have had implants done and was totally pain free. They really look after you. Best dentist in the world. No need to be scared....they all wear masks !!...........I look forward to the next 20 years with them.
Neil D.
Neil D.
Had three of my wisdom tooth removed with Sebastian and it was a very secure and comfortable experience. Each extraction was quick and smooth, and the recovery period was short and easy. I'm glad to have had the removals done by St Andrews Dental Care!
Jiani L.
Jiani L.
It is difficult to write about Sebastian and the team without sounding cliched. But the simple truth is they are superb! I had two front teeth replaced by an implant. It was a fascinating experience as Sebastian performed some of the most impressive precision engineering I have ever seen. From the latest 3D imaging of your needs to the final product I simply found myself sitting in the chair thinking about this incredible process. If you are nervous about going to the dentist, do not hesitate to use this clinic. As someone put it, I have been given back a set of camera-ready gnashers. A most sincere thank you to Sebastian and the team.
Andy O.
Andy O.
Amazing results and first-class treatment received - I whole-heartedly recommend Sebastian Mylchreest and the whole team. I thought I was too old for my teeth to be sorted out (late 40s) but Sebastian has given me my smile back again! Using comfortable braces, top and bottom, within a relatively short period of time, my teeth have been realigned - my teeth now look like they were always meant to! This treatment has also stopped me from further damaging and chipping my teeth, and has given me a more comfortable bite. I can't thank Sebastian and the team enough, very considerate, highly skilled and professional. I think Sebastian has worked miracles with my teeth - I'm no longer hiding my smile! I never thought I'd ever hear myself say I'm looking forward to my dental appointments - but that's how good the team are! Thank-you all so much!
Sarah R.
Sarah R.
Both myself and my daughter attended this clinic recently and we honestly can’t praise everyone enough. I received a dental implant, composite bonding and whitening treatment and my daughter had wisdom teeth removed. She was a nervous patient before setting foot in the building but now has zero fear. The process for the dental implant was no where near as stressful as I had imagined and was very surprised by how easy Sebastian and the team had made it seem. From the first consultation through to looking in the mirror to see my new smile I always felt so relaxed and never in pain. All the staff are super friendly and caring and would highly recommend to anyone considering any form of treatment.
Deborah M.
Deborah M.
I received implant treatment requiring a bone graft at St Andrews Dental Care recently. Not everyone has the talent for making an unpleasant experience into a pleasant one, but these guys managed it with unrivalled skill, professionalism and care. My new tooth is perfect, thank you.
Anita L
Anita L
Amazing experience start to end! The team are extremely friendly and I couldn't be happier with my results. A big thank you to Seb, Louise and the team of dental nurses I have had - each of them were amazing and well worth the trips up from London, I wouldn't go anywhere else!! I had been coming to this practice since I was little and couldn't recommend it enough.
Sophie M.
Sophie M.
I have been a patient at this practice since it opened, sometime last century! Throughout the years I have always been 100% satisfied with all my care and treatment from all the staff. The place is spotlessly clean, the equipment thoroughly modern and efficient, and I just know I am SAFE in the hands of the dental surgeons and dental nurses. This week I got two new front teeth (crowns) and I am ready for Christmas (and a whole lot more). I am in a prepayment plan so that even my bills are relatively pain-free.
Barbara M.
Barbara M.
Great team here all very nice and make u feel welcome,Chris is the dentist I've had all my treatment with and I was terrified,but from day one I was put at ease and actually got all my treatment.I can't recommend highly enough thanks again guys u were amazing.
Jo M.
Jo M.
What a kind, caring and professional practice. I cannot express how relieved and happy I am to have found St Andrews Dental Care. I am genuinely terrified of all things dentist-related but I was put completely at my ease by the calm atmosphere of the clinic and the caring, thoughtful attitudes of the practice members. Both Kasia and Sebastian were wonderful and really took the time to listen to me, understand and reassure me that everything was going to be OK! Sebastian put me completely at ease in the treatment room, taking time to explain everything that he had discovered. My treatment was very gentle and thoughtful and I was actually able to relax. I left feeling elated that I had been to the dentist and actually left smiling for the first time ever! If you are worried or afraid of the dentist, this practice is your place. I would not hesitate to recommend them.
Kate W.
Kate W.
As someone who has a huge fear of dentists in general, and pretty much everything that goes with it… I was dreading my first appointment. However Chris and his amazing team soon eased me into feeling relaxed. Almost immediately I felt at ease, and shortly afterwards I actually found myself laughing and genuinely not scared at all. The magic that Chris and his team worked in my mouth has left me feeling like a new person. And honestly, the care and patience that Chris showed me is beyond words. I couldn’t recommend highly enough. You will be in the most capable and dedicated hands with Chris and his team. Thank you all so very much x
dawn S.
dawn S.
I recently had two wisdom teeth removed and one partially removed by Sebastian and I cannot recommend him enough. I think most people hear a lot of horror stories about wisdom teeth but having the procedure done in the practice rather than in a hospital felt a lot less intimidating. Sebastian is not only a very skilled dentist but he genuinely cares about patient care and experience. I wouldn’t hesitate to recommend him to anyone for dental treatment! I also had sedation for the procedure from Chris. Again, he was very reassuring and the sedation definitely stops you from remembering anything about the treatment! Thank you!
Bronagh M.
Bronagh M.
I will never be a brave dental patient. I'm so tense when I cross the threshold that it's a wonder my hair isn't standing on end. Sebastian and Zoe are kind, patient, and encouraging, and they go to great lengths to make you feel comfortable and at ease.It's clear that Sebastian takes a real pride in his work - my fillings look and feel great. This has been my best ever dental experience.
Shirley W.
Shirley W.
After putting off the dentist for a long time, I eventually had to give in to my toothache and visit the dentistAfter researching many dental practises throughout fife, I decided to go to St Andrews Dental Care and seek some much needed help. The sign up process was simple and I was seen very quickly, the reception staff were extremely helpful and always smilingDr Chris Jordan & Louise quickly diagnosed what needed to be done and got to work and after a couple of visits and some root canal, I was good to go.Everyone I came into contact with at the practice was amazing and professional. If you are weary of the dentist (like me) or are worried about needles, this is the place to go for pain free dentistry, you won’t regret it.
Sean W.
Sean W.
As an extremely nervous patient, I cannot rate the care received from Chris and his team highly enough. All aspects of the treatment were explained fully and I suffered no pain or discomfort during or after the procedures. Thank you Chris, I have my smile back.
linda B.
linda B.
There are not enough superlatives to give this practice, and Sebastian Mylchreest in particular a worthy review. As a late sixties grandma with a lifelong phobia of the dentist, I can't believe how much dentistry has changed for the better. The whole team is fantastic, and do their utmost to put you at your ease. I recently had a crown fitted, and I had the second part of the procedure done without any anaesthetic. That may not sound like a big deal, but I used to have to take tranquillisers just to get through the door.Cannot praise them enough.
anne B.
anne B.
I was extremely happy with my dentist and when he retired I was anxious about finding a replacement. I needn’t have worried, Chris is a skilful and considerate dentist and I feel equally happy with him.
Sandra L.
Sandra L.
I had a broken tooth that had to be repaired. Sebastian explained all the options and we agreed a procedure, which was carried out the next day. It was so relaxed and painless that I fell asleep during the procedure! It is now 3 hours later, all numbness has gone and there is no discomfort whatever.Thank you Sebastian and the rest of the team for a quick and pain free experience - I would even say "enjoyable"!
David C.
David C.
I could not be happier with the result of my dental work carried out by Seb. The whole dental team is friendly and welcoming and really made me feel at ease whilst undergoing my treatment. I would highly recommend StAndrews Dental Care to anyone looking for dental treatment.
Naomi H.
Naomi H.
So happy with my results ! Thank you so much Chris anyone looking for a new dentist get Chris. I also have a fear of the dentist and I have no issues with Chris and is every gentle too! Thanks again
Domenica G.
Domenica G.
I am new to the practice and can’t give enough praise for their exemplary level of care. The whole team are amazing, Kasia and Gemma are so welcoming and friendly making visits a pleasure. I needed extensive work so special thanks to the very caring Dr Chris Jordan and Louise and Eilidh, hygienist for their impeccable work over the past few months. Chris promised the final result would be really good and he didn’t disappoint exceeding my expectation. Loving my fabulous new smile.
Norma S.
Norma S.
I couldn't have asked for a better experience at the St Andrews Dental Care and Implant clinic. All the team made me feel so welcomed and at ease from start to finish! Thank you so much Chris for my final result- Could not be happier with them. Totally transformed my smile! Thanks again!
Lucy C.
Lucy C.
Having today completed a lengthy course of treatment including crowns, root canals and an implant I must say that I cannot recommend this dental practice highly enough. From the initial consultation with Kelly to my final appointment, all the staff have been kind, caring, helpful and cheery. My dentist Dr Sebastian Mylchreest is extremely skilled, calm, friendly and humorous and he and his dental nurse Zoe, who is a totally competent and very reassuring presence, make a wonderful team. All my treatment was pain-free and stress-free as advertised and I could not be happier with my new look mouth! Thank you also to Dr Nik, the hygienist team and Kasia the receptionist. See you in 6 months!
Jo W
Jo W
I really cannot fault the excellent care I’ve had since first visiting St Andrews Dental Care last year to discuss replacing my existing veneers that I had fitted at another practice some years ago.From my initial smile consultation with Kelly to discuss what treatment options might be suitable for me, right through to meeting with Dr Chris Jordan, I have always been made to feel like I was the most important patient visiting that day.The end result is that I have a beautiful new set of composite veneers which I could not be happier with, it’s totally transformed how I feel about my smile - and everything was 100% pain free!So a special thanks to Chris, Louise and all the rest of the team at St Andrews Dental Care for being so great. Wouldn’t hesitate to recommend the practice to anyone seeking 1st class dental care.
Katie P.
Katie P.
Just excellent. Apart from all the staff being friendly and attentive they live up to their motto of "pain free". Thanks Chris and the rest of the team.
David C.
David C.
Wow!!! What can I say, wisdom tooth removed in under 2 minutes after 10days of constant pain..... didn't feel a thing, not even the injection !! Sebastian and team are so caring and helpful.Highly recommend 👌 😍.
Charlene A.
Charlene A.
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St Andrews Dental Care

St Andrews Dental Care, 2 Lockhart Pl, St Andrews KY16 9XB, United Kingdom

Providing *Pain Free Dentistry In Fife

Telephone: 01334897644

Email: info@Standrewsdentalcare.Co.Uk

  • Monday 9:00am – 6:00pm
  • Tuesday 9:00am – 6:00pm
  • Wednesday 9:00am – 6:00pm
  • Thursday 9:00am – 6:00pm
  • Friday 9:00am – 4:00pm
  • Plus 2 late nights and one Saturday each month