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Terms and conditions

Engagement In Our Services Letter Terms And Conditions

Introduction

Our practice has a focus on changing the way dentistry is experienced by our patients. We strive both in our clinical care and our service delivery to make this experience as pleasant as possible for all those who visit us. Our practice is one in a group of practices with this focus, which is called the Pain Free Dentistry Group. With our vision of dentistry delivery, always looking to improve into the future as medical care, technology and patient services improve we endeavour to remain at the cutting edge and be a practice that our patients and team alike are proud to be part of.

Set out below are our terms of service so that both our patients and practice teams understand the expectations of our delivery of care.

Application and this entire agreement

The terms and conditions apply to the provision of the services detailed in any estimates, quotations, consent letters, patient information materials and treatment plans provided to you (the patient).

You are deemed to have accepted these Terms and conditions from the date that you attend for examination or treatment at the practice.

You acknowledge that you have not relied on any statement, promise or representation made or given by on our behalf. These conditions apply to the exclusion of any other terms that you try to impose or incorporate, or which implied by custom practice, profession or course of dealing

Our Services

We warrant that we will use reasonable skill and care in the provision of our services which comply with the quotations of the services provided including any specification in all material respects. We can make changes which comply with any applicable law, safety requirement or clinical need and we will notify you if this is necessary

We shall use our reasonable endeavours to complete the performance of the services within any requested or agreed timeframe set out in the quotation however, it must be recognised that we are not in control of many factors including, but not limited to biological issues such as healing, biological response and tooth movement times as well as, delays in courier delivery, third party manufacture of medical devices, fulfilment ordering of required components, unplanned issues with our practice facility and equipment, personal emergencies and sickness of key staff members as well as acts of God

All of these terms and conditions apply to the supply of goods as well as services unless we specify

We will provide dental services to you in connection with this engagement. Our services will be provided solely for your benefit. No other party shall be entitled to rely on our services for any purpose, and we accept no responsibility towards any person other than you and the treatment you have undertaken with us. We will not communicate with any other party whether related to you or not without your expressed permission

Your obligations

To meet your treatment requirements, you must attend your appointments at the agreed time and frequency. Any failure to meet your planned appointments may result in delays, reduced quality of treatment outcomes, possible changes to your plan and possible increases in cost for treatment.

You will agree to our cancellation policy with notification of any appointment changes 2 full business days prior to you originally planned visit time.

You are expected to keep your oral health in an acceptable condition with use of the appropriate cleaning aids and frequency as directed by the dental team as well as maintaining your dental health review appointments at the appropriate recall intervals.

You must supply us with all relevant information with regards to your treatment including medical and dental history, personal issues that may affect your treatment and any information pertinent to the delivery of your care.

We are not liable for any delay or failure to provide services by your failure to comply with your obligations.

Consent to your treatment

Dental consent is an ongoing requirement. Your treating clinician will determine whether your consent will need to be in written, verbal or implied.

Written consent will be provided to you via digital document unless otherwise requested in paper form or determined by your treating clinician.

You agree that it is your responsibility to disclose in full any points that may support your clinician in providing consent and that you will have the opportunity to ask any questions before your consent to treatment in given.

If you would prefer written consent as confirmation when a clinician deems verbal or implied to be appropriate, then you must state this prior to undergoing any treatment.

Timing and provision of your treatment

Dentistry is not an exact science and like all medical sciences your treatment is not 100% predictable in outcome or timeframe. Your treatment is unique to you and cannot be compared to any other person that may seem to be undergoing similar types of treatment.

By undertaking treatment with us you accept that your treatment may take longer than originally foreseen.

This may mean not only a longer time until the date of completion but may also require further appointments.

We accept no liability for any further costs including but not limited to extra travel, time from work or inconvenience experienced by you through the nature of your treatment.

We will endeavour to update you at the earliest opportunity whenever it becomes apparent that your treatment may take longer.

It must be recognised that appointment times, number of appointments and the duration of your treatments are estimated at the outset with the information we have available at that time and any estimate on time frame will be based on this information along with our experience in providing this care. However, it must be recognised that individual variation is not something we are able to control.

In many cases treatment times are not set and are dictated as the progression of healing, biological response or tooth movement happens. We do not promise anyone that treatment will be finished by a specific date and any indictive dates given to you will remain indicative throughout.

Standards of work cannot and will not be compromised to meet time constraints

Clinicians as self-employed status

Our clinicians are self-employed contractors allowing them to make decisions in favour of the patient and keeping those interests above those of the company they are contracted under.

With our team approach our clinicians may deem the treatment more suitable to be referred to a colleague within the practice and occasionally externally should the need arise.

It should not be expected that you will see a single clinician for all your treatment, and we make no representation that this is the case, most commonly due to areas of expertise, shift patterns and holidays.

If deemed in your best interests to refer you elsewhere for treatment we will pass your relevant personal and clinical information to the practice/clinician we feel is most appropriate for your ongoing care. We accept no responsibility of the service or care provided buy this third party.

Any complaints will be managed by the indemnity of the individual clinician prior to being escalated to that of the company if and when appropriate.

Treatment guarantees

As a summary of the guarantee process, we guarantee the following treatments in the following circumstances: 

  1. Dental Implant Treatment – In relation to any mechanical breakdown of the implant(s), restoration or supporting structures, we will guarantee the treatment completed at the practice for five years providing patients attend the practice for recommended maintenance appointments throughout the entire five-year period or (if appropriate) attend an appropriately trained General Dental Practitioner for similar maintenance appointments. 

If attending another General Dental Practitioner this must be agreed in advance by the treating dentist in writing and if guideline standards are not met by you being treated elsewhere, we cannot uphold you guarantee

  1. In relation to any biological (non-mechanical) implant failure, mainly relating to the gum and bone, we will undertake (on your behalf and with your permission) a third party 12-month warranty at no further cost to you to reimburse the practice for any work to be undertaken by us to correct the biological failure and complete treatment as planned. Following this 12-month period (and each year) you will have the option to continue this cover for a further 12 months.

Please note that this warranty is also dependent on attendance at the advised maintenance appointments as set out above. This policy is provided by a third-party company and restricted to their terms and conditions.

  1. On restorative treatment for porcelain crowns, veneers, inlays and onlays we will provide a five-year guarantee against mechanical fracture. 
  2. Composite/bonding restorations are given a 3-year guarantee. 
  3. On failure of an endodontic treatment (Root Canal) within five years we will offer an extraction of the tooth as required free of charge unless referral to a specialist colleague is required. 
  4. Dentures are given a 3-year guarantee against breakage and fracture in normal use. If fit is not ideal due to changes in gum shape, then a reline will be carried out at a reduced fee.

Pain Free or your money back guarantee

  1. If at any time during your treatment, whilst in our treatment rooms, you experience pain and are unhappy please tell your treating clinician you experienced pain and would like the manager to contact you after your appointment to arrange for your money back repayment. We will then arrange a suitable time for you to be contacted.
  2. If your treatment involves numerous appointments for a particular procedure, you will receive repayment in proportion to the particular appointment for treatment that was painful (not the full course of treatment over numerous appointments). This is determined by the practice, based on the amount of time used in the dental chair (pro rata for the complete treatment). An explanation of the calculation can be provided if requested.
  3. Before you commence treatment, please remember that on occasions having treatment completed certain aspects may be uncomfortable. Our aim is that this is fully explained to you beforehand and you are well aware of any potential before beginning your appointment.
  4. Your experience after treatment is subject to your body’s unique healing potential and is controlled by multiple factors including but not restricted to pre-treatment condition, genetics and hormones. On the rare occasions that you experience discomfort once you have left the surgery, we will always do our utmost to ensure you are aware of any potential post treatment discomfort but cannot provide this guarantee as set out above due to each person’s individual healing response. 

Estimates of treatment costs

Estimates/Quotations will be set out at the beginning of treatment as an itemised service.

If you request changes to your treatment or a further investigation or complication warrants a deviation from your original plan (determined by a clinician) you will be informed of this and a new detailed item of services fee estimate will be provided.

Prices estimated/quoted are valid for 30 days and are fixed until the completion of your treatment as long as appointment times are met.

Price rises for treatments will occur periodically to meet the practice needs without notice other than an updated quotation for new treatments.

Payment

Payments must be set out and agreed at the start of your treatment and delivered via pay as you go card/cash paid prior to booking your next appointment, a direct debit arrangement or by 3rd party finance (any lab or material fees must be paid in full prior to medical device or material/componentry ordering).

If you do not pay within the required process set out above, we can suspend any further provision of services and can cancel any future provision of services requested or arranged by you.

Receipts for payments will be issued at your request.

We do not accept cheques as a method of payment.

Deposits for appointments

For any appointment that is being carried out under a pay as you go contract, we require a deposit to be left to guarantee your appointment. This deposit is to book your place in our clinical diary and is required for all patients. This process dramatically reduces the number of failed appointments which in turn rewards our patients and team by minimising wasted appointments, making more availability for those that need appointment time and reduces the need to raise prices to compensate for the losses placed on us by those who fail to attend their planned visits. If you cancel your appointment by providing us the required notice, then we will of course fully refund any deposit you have provided.

Membership plans (Pain free plan and Forever young club)

Our membership plans are for a minimum 12-month contract

Cancellation of your plan can be given by 3 months’ notice in writing or via email to the practice.

If you have received any discounted treatment in the 12-months preceding you end of membership date, then you are liable for the full costs of this treatment(s)

Cancellation and amendment

We can withdraw or cancel a quotation prior to commencement of treatment.

If an amendment is required, you will be notified prior to commencing of your next treatment and we will endeavour to do this at the earliest opportunity and keep any changes to a minimum.

If you wish to amend any details of the services, you must tell us as soon as possible and we may request that this is done in writing.

Termination

We reserve the right to terminate the provision of services immediately if you;

  • Commit a material breach under these terms and conditions
  • Fail to make any payments due
  • Become abusive to any of the practice team
  • Have a break down in the trust relationship
  • Make any false representations of us to any person, online forum or review platform/social media

Intellectual property

We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

Liability and indemnity

Our liability under these terms and conditions and in breach of statutory duty and in tort or misinterpretation or otherwise shall be limited as set out in this section.

The total amount of liability is limited to the total amount of fees payable by you under our contract.

We are not liable (whether caused by our employees, agents or otherwise) in connection with provision of services or the performance of any of our other obligations under these terms and conditions or the quotation for;

  • Any indirect, special or consequential damage, costs or expenses or
  • Any loss of profits, loss of anticipated profits, loss of business, loss of data, loss of reputation or goodwill, business interruption or other third-party claims or
  • Any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control or
  • Any losses caused directly or indirectly by any failure, or you breach in relation to your obligations or
  • Any losses arising directly or indirectly from the choice of services and how they will meet your requirements or your use of services
  • Nothing in these terms and conditions shall limit or exclude our liability caused by our negligence or fraudulent misrepresentation or for any other matters for which it would be unlawful to exclude or limit liability

Communications

All notices under these terms and conditions shall be deemed to have been duly given when delivered in paper or electronic form on the first day following delivery of the document.

This notice will be addressed to the most recent address or email address notified to us.

Should you feel the need to speak to a supervising member of our team

If you do feel the need to inform us of anything, please do not hesitate to contact the practice directly by whatever communication method you prefer. We will listen to any comment you wish to make and if appropriate to gather any further information and respond to you as soon as possible.

If you do have a formal complaint you wish to make, we have a process that we must follow. We always wish to resolve any issue you may have locally and in a timely manner. Our formal complaints process is governed by the requirements set out by our practice insurance/indemnity companies as well as meeting the requirements set out to us through GDPR, data protection and the GDC. Upon request we can provide you with a copy of our formal complaints policy. It must be noted that any formal complaint process takes longer to resolve due to the nature of the requirements we must undertake.

Severance

If one or more of these terms and conditions is found to be unlawful, invalid or otherwise unenforceable, that/those provisions will be deemed severed from the remainder of these terms and conditions (which will remain valid and enforceable)

Which law will govern the contract?

This Agreement, and any issues or disputes of whatever nature arising out of or in any way relating to it or its formation (whether such disputes are contractual or non-contractual in nature, such as claims in tort, for breach of statute or regulation, or otherwise) shall be governed by and construed in accordance with the laws of Scotland. The Parties submit to the exclusive jurisdiction of the courts of Scotland.

Finance

St Andrews Cosmetic Ltd trading as St Andrews Dental Care & Implant Clinic is a credit broker, authorised and regulated by the Financial Conduct Authority. Registered in Scotland SC631790. Registered Address: 6th Floor Gordon Chambers, 90 Mitchell Street, Glasgow, Lanarkshire, G1 3NQ.

Medenta Finance Limited is authorised and regulated by the Financial Conduct Authority No: 715523. Registered in Scotland, No: SC276679. Registered address: 50 Lothian Road, Festival Square, Edinburgh, EH3 9WJ. Tel: 01691 684175. Medenta act as a credit broker, not the lender and will introduce to V12 Retail Finance Limited for which they will receive a commission. The amount of commission will vary depending on the product chosen and amount borrowed.

V12 Retail Finance Limited is authorised and regulated by the Financial Conduct Authority. Registration number: 679653. Registered office: One Arleston Way, Solihull, B90 4LH. Correspondence address: 20 Neptune Court, Vanguard Way, Cardiff CF24 5PJ. V12 Retail Finance Limited act as a credit broker, not a lender, and only offers credit products from Secure Trust Bank PLC for which they will receive a commission, the amount will vary depending on the amount of credit taken out but will not vary depending on the product chosen. Not all products provided by V12 Retail Finance are regulated by the Financial Conduct Authority. Secure Trust Bank PLC trading as V12 Retail Finance are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 204550. Registered office: One Arleston Way, Solihull, B90 4LH.

Terms and conditions apply. Written quotations are available on request from Secure Trust Bank PLC. Credit facilities are subject to status and affordability checks and only available to UK residents over the age of 18. Secure Trust Bank PLC reserves the right to decline any application. APR and repayment details are correct at time of publish.

Telephone calls may be recorded for training and monitoring purposes.

If you need any further information, then please do not hesitate to contact us directly by phone or email.

Read Our Online Reviews

Rita McVinnie
Rita M.
I found the whole visit pleasant, professionally excellent and thoroughly to be recommended. I was very impressed by the manner of Sebastian, my dentist, and his ability to relate to my own needs and wishes.
Alastair Symington
Alastair S.
I just wanted to say a few words in recognition of Sebastian Mylchreest at the St Andrews Dental Care & Implant Clinic. I had to have a root canal and a new crown fitted during the C-19 restrictions as my own dentist was prohibited to carry out the work due to lockdown restrictions.Sebastian carried out a first rate job, he was extremely professional and very friendly, in addition to explaining the dental work as he proceeded with the treatment. The experience was as pain-free as you are likely to get when visiting a dentist. I found Sebastian to be genuine and extremely genial and would recommend him with no reservations. Thank you so much for a great job, I am very happy with my treatment and the result. 👍
Dave Deans
Dave D.
I visited St Andrews Dental care for the first time and had a fantastic experience. I had a scale and polish treatment with airflow. Eilidh, the hygienist spent time explaining how to keep my gums healthy and clean. The treatment itself was completely pain free and it was over before I knew it! Megan also did a great job assisting Eilidh with the whole process. They were both so friendly and made me feel at ease. I would definitely go back to visit this practice again to get more treatments! Amazing service, thanks again☺️
Maliha Ramzan
Maliha R.
I had a hygienist appointment for a deep clean and pureflow stain removal treatment before my wedding. The process was so efficient and not uncomfortable at all. Was done in half the time from my usual dentist. Elidh and mahira kept me notified of each step and were very friendly. Highly recommend 👌
misbah ramzan
misbah R.
After many years of feeling self-conscious about my teeth, I decided to take the plunge and go for Invisalign and composite bonding. From start to finish, the treatment I received from Sebastian and the team has been brilliant. Every step was carefully explained and I went from someone who dreaded the dentist, to looking forward to my appointments and seeing the progress and next steps. I now have perfectly white and straight teeth in time for my wedding next week and have no worries about smiling for the photos! I highly recommend St Andrews Dental Care to anyone looking for dental treatment.
Catrona McDaid
Catrona M.
Liam Brown
Liam B.
Very happy with the experience I’ve had with Chris and his team, they all been very helpful and accommodated me well to get me on the right track as to where I would feel confident and happy with my teeth
Craig Edwards
Craig E.
Treated myself to Invisalign to straighten my front top and bottom teeth which had bothered me over the years, the treatment has proved to be a thoroughly worthwhile and quick experience with amazing results from wearing the clear invisible aligners, and with the option of a very affordable monthly payment plan.Sebastian took me through the treatment process with consistent professional care and advice. The process was extremely straight forward showing results as soon as 3/4 weeks from the start, I would highly recommend Sebastian and his team at St Andrews Care.
Jane W
Jane W
Everything is fully explained from treatment to cost. Kept informed of appointments by email and text. All staff professional and knowledgeable in their role.
Yvonne Welsh
Yvonne W.
Brilliant service ! Totally pain free!!
John Watson
John W.
Some gentle persuasion from Chris and I finally agreed to have my Iffy wisdom tooth out having guarded it for about 50Years!After 40 minutes in Sebastian's consulting room with much reassurance, lots of local anaesthetic, a bit of tooth shuggling I left without my wisdom tooth (and one other) having felt not a twinge of pain or discomfort. Thankyou for your kindness and professionalism - BRILLIANT!I first went to see Chris to ask his advice on what (if anything) could be done to reduce the ugly distortion of my front teeth or at least prevent them getting any worse. When he suggested using INVISALIGN I have to admit I was quite sceptical that anything so apparently gentle and unobtrusive could deal with the challenge! Six months on the results have been absolutely wonderful - I can grin and chat without the urge to hide my ugly teeth. A huge thankyou to Chris and the INVISALIGN team for the advice, encouragement and support - I could not be more delighted with the outcome.
Susan Morris
Susan M.
Friendly, reassuring and very professional treatment by Sebastian. All the staff exude a caring and helpful manner.
Michael Mullins
Michael M.
Gavin Lindsay
Gavin L.
Had a new denture made and I cannot tell you how delighted I am !!! I cannot even distinguish it from my own teeth it is utterly amazing!! Thank you so to the lovely young man who did this for me !! This has got to be the best practice in Scotland!!!!
fran giblin
fran G.
I have been a patient with this practice since 1999. Stuart and his dentists and nurses and staff are amazing. I have had implants done and was totally pain free. They really look after you. Best dentist in the world. No need to be scared....they all wear masks !!...........I look forward to the next 20 years with them.
Neil Dobson
Neil D.
Very professional and efficient service from everyone today. Chris did 4 fillings for me, and I never felt a thing!
Richard Sunderland
Richard S.
Had three of my wisdom tooth removed with Sebastian and it was a very secure and comfortable experience. Each extraction was quick and smooth, and the recovery period was short and easy. I'm glad to have had the removals done by St Andrews Dental Care!
Jiani Long
Jiani L.
It is difficult to write about Sebastian and the team without sounding cliched. But the simple truth is they are superb! I had two front teeth replaced by an implant. It was a fascinating experience as Sebastian performed some of the most impressive precision engineering I have ever seen. From the latest 3D imaging of your needs to the final product I simply found myself sitting in the chair thinking about this incredible process. If you are nervous about going to the dentist, do not hesitate to use this clinic. As someone put it, I have been given back a set of camera-ready gnashers. A most sincere thank you to Sebastian and the team.
Andy Oliver
Andy O.
Mike McWilliam
Mike M.
Grace Maurine
Grace M.
Amazing results and first-class treatment received - I whole-heartedly recommend Sebastian Mylchreest and the whole team. I thought I was too old for my teeth to be sorted out (late 40s) but Sebastian has given me my smile back again! Using comfortable braces, top and bottom, within a relatively short period of time, my teeth have been realigned - my teeth now look like they were always meant to! This treatment has also stopped me from further damaging and chipping my teeth, and has given me a more comfortable bite. I can't thank Sebastian and the team enough, very considerate, highly skilled and professional. I think Sebastian has worked miracles with my teeth - I'm no longer hiding my smile! I never thought I'd ever hear myself say I'm looking forward to my dental appointments - but that's how good the team are! Thank-you all so much!
Sarah Ritchie
Sarah R.
malcolm steedman
malcolm S.
Mairi Calderwood
Mairi C.
Both myself and my daughter attended this clinic recently and we honestly can’t praise everyone enough. I received a dental implant, composite bonding and whitening treatment and my daughter had wisdom teeth removed. She was a nervous patient before setting foot in the building but now has zero fear. The process for the dental implant was no where near as stressful as I had imagined and was very surprised by how easy Sebastian and the team had made it seem. From the first consultation through to looking in the mirror to see my new smile I always felt so relaxed and never in pain. All the staff are super friendly and caring and would highly recommend to anyone considering any form of treatment.
Deborah Mc
Deborah M.
I received implant treatment requiring a bone graft at St Andrews Dental Care recently. Not everyone has the talent for making an unpleasant experience into a pleasant one, but these guys managed it with unrivalled skill, professionalism and care. My new tooth is perfect, thank you.
Anita L
Anita L
Seb has worked miracles on my teeth achieving results in under a year I didn't think possible. St. Andrews Dental Care comes highly recommended.
William Donaldson
William D.
Seb was very professional and made me feel at ease - nothing was too big an ask. Practice is very clean and Covid safe. All appointments were exactly on time and I didn't feel as if the appointment was rushed. No hesitation in recommending Seb to anyone.
corol kerr
corol K.
Amazing experience start to end! The team are extremely friendly and I couldn't be happier with my results. A big thank you to Seb, Louise and the team of dental nurses I have had - each of them were amazing and well worth the trips up from London, I wouldn't go anywhere else!! I had been coming to this practice since I was little and couldn't recommend it enough.
Sophie Millar
Sophie M.
I have been a patient at this practice since it opened, sometime last century! Throughout the years I have always been 100% satisfied with all my care and treatment from all the staff. The place is spotlessly clean, the equipment thoroughly modern and efficient, and I just know I am SAFE in the hands of the dental surgeons and dental nurses. This week I got two new front teeth (crowns) and I am ready for Christmas (and a whole lot more). I am in a prepayment plan so that even my bills are relatively pain-free.
Barbara MacFarlane
Barbara M.
So happy with the work that Seb has carried out. After many years of living with 2 front teeth with small chips which had been very visibly repaired, he has done an amazing cosmetic and invisible repair. All my friends think that I have 2 new front teeth, fabulous! He also measured and fitted me with a new mouth guard to prevent damage from teeth grinding and for the first time in many years I wake up in the morning refreshed and rested after a good nights sleep, and without any pain in my jaw or neck. I would highly recommend St Andrews Dental Care to anyone looking for any form of dental treatment.
Pat R
Pat R
Great team here all very nice and make u feel welcome,Chris is the dentist I've had all my treatment with and I was terrified,but from day one I was put at ease and actually got all my treatment.I can't recommend highly enough thanks again guys u were amazing.
Jo Mcvey
Jo M.
What a kind, caring and professional practice. I cannot express how relieved and happy I am to have found St Andrews Dental Care. I am genuinely terrified of all things dentist-related but I was put completely at my ease by the calm atmosphere of the clinic and the caring, thoughtful attitudes of the practice members. Both Kasia and Sebastian were wonderful and really took the time to listen to me, understand and reassure me that everything was going to be OK! Sebastian put me completely at ease in the treatment room, taking time to explain everything that he had discovered. My treatment was very gentle and thoughtful and I was actually able to relax. I left feeling elated that I had been to the dentist and actually left smiling for the first time ever! If you are worried or afraid of the dentist, this practice is your place. I would not hesitate to recommend them.
Kate Walder
Kate W.
As someone who has a huge fear of dentists in general, and pretty much everything that goes with it… I was dreading my first appointment. However Chris and his amazing team soon eased me into feeling relaxed. Almost immediately I felt at ease, and shortly afterwards I actually found myself laughing and genuinely not scared at all. The magic that Chris and his team worked in my mouth has left me feeling like a new person. And honestly, the care and patience that Chris showed me is beyond words. I couldn’t recommend highly enough. You will be in the most capable and dedicated hands with Chris and his team. Thank you all so very much x
dawn simpson
dawn S.
From my very first visit to St. Andrews Dental Care & Implant Clinic, I felt relaxed and at ease - which I had never before felt when visiting a dental practice. First, I had a long discussion with a very pleasant young lady about my requirements. Following this, an appointment was made with Dr. Chris Jordan, and we had further discussion about my needs, and what I particularly wanted to achieve from the treatment. Dr. Chris was sympathetic to my position, having lost quite a number of teeth at a relatively early age, and I decided eventually that, due to my age, I would have a new denture rather than implants. Dr. Chris was so considerate and understanding during my subsequent appointments, and was extremely painstaking and patient in checking every last tiny detail. I was treated with courtesy and kindness throughout the process, and Dr. Chris was very understanding of my need to feel relaxed and happy about smiling, speaking, laughing, and of course, eating. The end result is that I now have a smile to be proud of, and also a new confidence that I had been lacking for quite a long time regarding smiling, speaking and eating. I would thoroughly recommend St. Andrews Dental Care and Implant Clinic to anyone, and especially to those who, like me, previously had a fear and dread of dental treatment!
James Easton
James E.
I recently had two wisdom teeth removed and one partially removed by Sebastian and I cannot recommend him enough. I think most people hear a lot of horror stories about wisdom teeth but having the procedure done in the practice rather than in a hospital felt a lot less intimidating. Sebastian is not only a very skilled dentist but he genuinely cares about patient care and experience. I wouldn’t hesitate to recommend him to anyone for dental treatment! I also had sedation for the procedure from Chris. Again, he was very reassuring and the sedation definitely stops you from remembering anything about the treatment! Thank you!
Bronagh Masterson
Bronagh M.
I will never be a brave dental patient. I'm so tense when I cross the threshold that it's a wonder my hair isn't standing on end. Sebastian and Zoe are kind, patient, and encouraging, and they go to great lengths to make you feel comfortable and at ease.It's clear that Sebastian takes a real pride in his work - my fillings look and feel great. This has been my best ever dental experience.
Shirley White
Shirley W.
After putting off the dentist for a long time, I eventually had to give in to my toothache and visit the dentistAfter researching many dental practises throughout fife, I decided to go to St Andrews Dental Care and seek some much needed help. The sign up process was simple and I was seen very quickly, the reception staff were extremely helpful and always smilingDr Chris Jordan & Louise quickly diagnosed what needed to be done and got to work and after a couple of visits and some root canal, I was good to go.Everyone I came into contact with at the practice was amazing and professional. If you are weary of the dentist (like me) or are worried about needles, this is the place to go for pain free dentistry, you won’t regret it.
Sean Will
Sean W.
As an extremely nervous patient, I cannot rate the care received from Chris and his team highly enough. All aspects of the treatment were explained fully and I suffered no pain or discomfort during or after the procedures. Thank you Chris, I have my smile back.
linda banks
linda B.
There are not enough superlatives to give this practice, and Sebastian Mylchreest in particular a worthy review. As a late sixties grandma with a lifelong phobia of the dentist, I can't believe how much dentistry has changed for the better. The whole team is fantastic, and do their utmost to put you at your ease. I recently had a crown fitted, and I had the second part of the procedure done without any anaesthetic. That may not sound like a big deal, but I used to have to take tranquillisers just to get through the door.Cannot praise them enough.
anne boland
anne B.
I was extremely happy with my dentist and when he retired I was anxious about finding a replacement. I needn’t have worried, Chris is a skilful and considerate dentist and I feel equally happy with him.
Sandra Lowe
Sandra L.
I had a broken tooth that had to be repaired. Sebastian explained all the options and we agreed a procedure, which was carried out the next day. It was so relaxed and painless that I fell asleep during the procedure! It is now 3 hours later, all numbness has gone and there is no discomfort whatever.Thank you Sebastian and the rest of the team for a quick and pain free experience - I would even say "enjoyable"!
David Cole-Hamilton
David C.
I could not be happier with the result of my dental work carried out by Seb. The whole dental team is friendly and welcoming and really made me feel at ease whilst undergoing my treatment. I would highly recommend StAndrews Dental Care to anyone looking for dental treatment.
Naomi Hart
Naomi H.
So happy with my results ! Thank you so much Chris anyone looking for a new dentist get Chris. I also have a fear of the dentist and I have no issues with Chris and is every gentle too! Thanks again
Domenica Gonsales
Domenica G.
I am new to the practice and can’t give enough praise for their exemplary level of care. The whole team are amazing, Kasia and Gemma are so welcoming and friendly making visits a pleasure. I needed extensive work so special thanks to the very caring Dr Chris Jordan and Louise and Eilidh, hygienist for their impeccable work over the past few months. Chris promised the final result would be really good and he didn’t disappoint exceeding my expectation. Loving my fabulous new smile.
Norma Stenhouse
Norma S.
I couldn't have asked for a better experience at the St Andrews Dental Care and Implant clinic. All the team made me feel so welcomed and at ease from start to finish! Thank you so much Chris for my final result- Could not be happier with them. Totally transformed my smile! Thanks again!
Lucy Chalmers
Lucy C.
Having today completed a lengthy course of treatment including crowns, root canals and an implant I must say that I cannot recommend this dental practice highly enough. From the initial consultation with Kelly to my final appointment, all the staff have been kind, caring, helpful and cheery. My dentist Dr Sebastian Mylchreest is extremely skilled, calm, friendly and humorous and he and his dental nurse Zoe, who is a totally competent and very reassuring presence, make a wonderful team. All my treatment was pain-free and stress-free as advertised and I could not be happier with my new look mouth! Thank you also to Dr Nik, the hygienist team and Kasia the receptionist. See you in 6 months!
Jo W
Jo W
I really cannot fault the excellent care I’ve had since first visiting St Andrews Dental Care last year to discuss replacing my existing veneers that I had fitted at another practice some years ago.From my initial smile consultation with Kelly to discuss what treatment options might be suitable for me, right through to meeting with Dr Chris Jordan, I have always been made to feel like I was the most important patient visiting that day.The end result is that I have a beautiful new set of composite veneers which I could not be happier with, it’s totally transformed how I feel about my smile - and everything was 100% pain free!So a special thanks to Chris, Louise and all the rest of the team at St Andrews Dental Care for being so great. Wouldn’t hesitate to recommend the practice to anyone seeking 1st class dental care.
Katie Atoms
Katie A.
Just excellent. Apart from all the staff being friendly and attentive they live up to their motto of "pain free". Thanks Chris and the rest of the team.
David Cochrane
David C.
I have had excellent attention from the St.Andrews Dental Care & Implant Clinic, I am very pleased with the result the staff have been very caring and helpful and my procedures have been painless I would definitely recommend them, and already have done.
Margaret Duncan
Margaret D.
Stuart and his team are the best. Friendliness and professionalism greet you as soon as you enter the building and remains with you throughout your treatment. Thank you Stuart and everyone.
Susan Jamieson
Susan J.
One of the best & friendliest practices around - both Stuart & his team are true professionals which has seen me keep returning for nearly 10 years now. All work is done to the highest standard and from previous bad experiences at other practices .... I've never felt my teeth have been so well looked after
William Paterson
William P.
What a wonderful helpful man Dr. Farmer is…and his staff are second to none!!!There is not enough praise I can give this practice…I thoroughly recommend it through and through.!!!!
Angela Bradley
Angela B.

*Pain Free Dentistry at St Andrews

We Are Pain Free!

We Are Pain Free!

We Are Pain Free!

We Are Pain Free!

We Are Pain Free!

We Are Pain Free!

We Are Pain Free!

We Are Pain Free!

Finance Options - Spreading The Cost of Your Dentistry

Finance Options - Spreading The Cost of Your Dentistry

We understand that dental treatment may be necessary at times which are not always financially convenient. To help you on these occasions we can offer you various options to spread the investment including 0% interest free credit on treatment.

Other low cost finance options are available. If you are worried about paying for your dental treatment we will try our best to help find the right solution for you.

We also offer a pain free practice plan to help spread the cost of your routine dental care.

Get In Touch With St Andrews Dental Care Today

Contact St Andrew's Dental Care

Home of *Pain Free Dentistry

Telephone: 01334473363 (24/7)

Email: info@standrewsdentalcare.co.uk

Dentistry For Busy People

Monday 9.00AM–6.00PM

Tuesday 9.00AM–6.00PM

Wednesday 9.00AM–6.00PM

Thursday 9.00AM–6.00PM

Friday 9.00AM–4.00PM

Plus 2 late nights and one Saturday each month

Come And Meet The St Andrew's Team

Come And Meet The St Andrew's Team

Where Is St Andrews Dental Care In Fife?

How to find St Andrews Dental Care - 2 Lockhart Place, Fife, KY16 9XB

Dentist in Fife